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Have questions about live-in care? Find your answers here.

Care that keeps people connected

We believe home is the best place to be. It’s where people are connected to their roots – their routines, their community, their way of life.

As an introductory live-in care agency, we don’t just specialise in matching those in need of support to dedicated live-in professionals. We help people who need care move forward in life, with their vital connections intact.

We offer a solution that’s built around the individual with the aim to deliver outstanding results for the wider community:

Person-centred approach

Our person-centred, home-first service is built entirely around the needs and choices of the service user – providing the support they need, without sacrificing their way of life.

Better health outcomes

Live-in care has been linked to a reduction of key drivers of elderly hospital admissions. With falls reduced by 33% and hip fractures by 46%, when compared to residential care.

Rapidly deployable

We’re able to have carers in place within as little as 48 hours of the initial call, anywhere in Great Britain – even where traditional capacity shortfalls are most acute.

Live-in care enables your loved one to grow old around the people, things and routines they love.

As the UK’s leading introductory live-in care agency, we’ll help match your loved one with a self-employed carer based on their individual needs and personality.

They move into the home, doing everything to really help your loved one make the most of later life. To live it where their roots are, where they feel happiest, where they belong – their home.

A cost-effective solution

Live-in care with Elder is comparable to the long-term costs of residential care homes across various regions in the UK – and presents significant cost savings versus delayed discharge. Our standard package of care starts at £895 per week.

Building partnerships with health and social care professionals

Elder’s dedicated business development team works closely with Local Authorities and NHS trusts who are looking to either commission live-in care or who are enquiring on behalf of service users.

Who’s live-in care suited to?

Live-in care is often the most appropriate care setting for service users in your local community who:

NHS personal budgets

NHS Continuing Healthcare is for those with long-term health needs. It pays for your care costs in full. So, you should always check your eligibility for it first.

Council direct payments

Local authority funding is how many people pay for care. Your eligibility is based on your needs and financial circumstances. You can take control of your money with a direct payment.

Assets and savings

If you’re not eligible for state assistance, most families use their savings. Alternatively, you can release equity from your home to cover your care costs.

Get an estimate of the NHS, local authority and private funding you could be entitled to with our calculator.

We’re able to help with a wide range of needs, and can put care in place within 48 hours.

Everyone’s live-in care needs are different. That’s why we work with a variety of specialist care professionals. From intensive dementia care to friendly companionship care, we’ll work with your full family to match you with the most suitable home carer.

✓ Live-in care

Live-in care is our essential package, suitable for a wide range of social care needs.

✓ Dementia care

Dementia care is provided by an expert who has experience and understanding of the condition.

✓ Elderly care

Elderly care is for people in later life and who need a bit of extra support with daily living.

✓ 24-hour care

24-hour care is for people with intense needs who require support every hour of the day.

✓ Stroke care

Stroke care is for stroke survivors who need support with rehabilitation and living well.

✓ Home help

Home help is companionship care for those who want a friendly face around to support them.

Frequently asked questions

Can I meet the carer before they arrive?

We’re unable to arrange for an in-person meeting with the carer before they arrive. This is because the carers we work with come from all corners of the United Kingdom.

However, before you confirm your carer, you’ll receive their full profile and an introductory video so you can get a feel for the type of person they are. Once you’ve confirmed you’re happy with your carer, we’re able to help arrange a call between you and your new carer.

How long does the carer stay at a time?

Typically, carers stay for three to four weeks at a time before taking a break. During the period they’re away, we’ll arrange for a secondary carer to step in. This is usually for a period of one to two weeks.

How quickly can everything be arranged?

Whether your loved one is being discharged from hospital, or your family circumstances have changed quickly, we’re able to respond quickly. Wherever you are in the country, we’re going to be able to put care in place within 48 hours of your call.

However, usually it takes a bit longer. Unless it’s urgent, arranging care isn’t a process you’ll want to rush. We’ll work with you to make sure we get it right.

What facilities will the carer need?

Your home carer will need a spare room and will expect a similar standard of accommodation as if they were renting the room. Before their arrival, you should aim to prepare the spare room so it’s a comfortable space in which your live-in carer can retire to.

Do Elder provide carers with training?

We offer training to all the carers we work with. However, as an introductory agency, we can’t enforce training. Instead, we only work with those who have at least one-year professional care experience. We also undertake a stringently vetted process and in-person assessment to ensure they’re suitable.

Will I need any specialist equipment?

The equipment you require depends completely on your situation. Bear in mind, there is funding available for home adaptations – to make sure you can make it a suitable environment.

However, during a conversation with one of our care planning team, they’ll be able to recommend to point you in the right direct. Read our guide on mobility and independence here.

Do you offer respite care?

Yes, our shortest minimum period of coverage is one week. If you’d like to arrange temporary care, simply the hit the button in the top right-hand corner of the page, and enter your details. One of our team will call you back within 24 hours.

Can I use local authority funding?

Yes, to find out more about the cost of care, read our comprehensive guide to funding here.

Is Elder regulated by the Care Quality Commission?

Our introductory agency status is approved by the CQC, but it means we’re unable to be regulated by them.

Our role is to help you find the carer that’s the right for you, but you’re more responsible for managing the carer on a day-to-day basis. A regulated company directly employs carers. The carers we work with are self-employed.

Read more care advice