6,000+ Carers
Select from over 6,000 qualified carers
Contact us
Need advice or support for live-in care? Our dedicated Care Advisors are here to help you find compassionate, high-quality care across the UK.
- Phone lines open: Weekdays 8am–6pm, Weekends 9am–5pm.
- Start online at any time of day to explore options instantly.
Fast matching
Care can begin in as little as 24 hours
Across Great Britain
We have organised care in every GB postcode
Cost efficient
Costs on average 35% less than traditional services
The people behind Elder
Meet the team
Elder is built and run by people who care deeply about the families and carers who use our platform every day.
Pete Dowds
FOUNDER & CEO
Driven by a personal experience of finding care for a family member, Pete founded Elder to make the process simpler and more human.
Bianca Wardle
HEAD OF SAFETY & TRUST
Oversees safeguarding, suitability screening, and platform standards - ensuring Elder's Safety and Trust framework is robust and current.
Senior Care Advisors
MATCHING & ADVICE
Our dedicated Care Advisors are here to help you find compassionate, high-quality care across the UK.
Family Support Specialists
ONGOING SUPPORT
We stay close to every family we support, keeping care working well.
Flexible care solutions
Not sure exactly what you need? That’s completely normal.
For many families, this is the first time they've ever arranged care. You
may not know whether you need full-time live-in support, a few days a
week, or something in between - and that's okay.
Our job isn't to fit you into a box. It's to understand your situation and
find a care arrangement that genuinely works for your family -
whatever that looks like
Full-time live-in care
A dedicated carer lives with your loved one, providing consistent daily support, companionship, and personal care around the clock.
Part-time live-in care
Ongoing live-in care in the home for a few days a week, or for midweek or weekends — flexible arrangements tailored to your timeline.
Respite care or Short-term support
Temporary cover to give family carers a break, or to bridge a gap while longer-term arrangements are put in place. Or perfect for a specific period of recovery or transition.
Not sure which fits? Our care advisors will be happy to help you work it out.
WHAT TO EXPECT
20 minutes to find clarity
A quick, no-pressure call is simply how care gets arranged with Elder. It's not a sales pitch - it's how we understand your loved one's situation properly, so the care we suggest actually fits. There's no obligation, and nothing happens until you're ready.
Every call is different - but this is how most of them go.
01
We listen to your story
Your advisor will simply ask you about your loved one - who they are, how they’re coping, and what prompted you to look for care. No paperwork, no prep. Just a normal conversation.
02
We map out your options
Based on what you share, we'll walk you through the types of care that actually fit your situation, alongside potential funding streams or NHS support you might be entitled to.
03
You can ask us anything
Fire away with the tough questions: exact costs, what carers are really like, what happens if it doesn’t work out, or how quickly support can start. No question is too small or too blunt.
04
You decide what happens next
You'll leave the call with clear options and honest pricing. If Elder isn't the right fit for your family, your advisor will tell you directly and point you toward local services that are.
Roles & Responsibilities
What Elder does - and what families do
Elder helps you find, choose and engage the right self-employed carer - then stays involved to help the relationship work for the long term, so you're never left managing everything on your own.
Understanding who does what is important. Here's a clear and honest breakdown of responsibilities on both sides.
What Elder does
Safety and Suitability
- Pre-introduction identity, right to work and DBS/PVG checks
- Suitability and boundary screening
- Risk indicator review and safeguarding escalation
Trusted Matching
- Structured matching to identify suitable carers
- Transparent carer profiles and feedback history
- Direct conversations enabled before engagement
Platform Support
- Family Support Specialist access, 7 days a week
- Practical guidance on using the platform
- Introductions to alternative carers when needed
Secure Infrastructure
- MyElder platform for schedules, comms & records
- Secure payment processing tools
- Encrypted systems and structured record-keeping
What families do
Families are in charge of their loved one's care - and Elder gives you everything you need to do that well.
- Decide what good care looks like for your loved one, day by day
- Choose the carer you want and engage them directly
- Share routines, preferences, and what really matters to your loved one
- Provide a safe and comfortable home environment
- Stay in touch with how care is going and raise anything that needs attention
- Decide if and when more specialist care is needed
Ready to arrange care?
Start online in minutes to find your ideal carer.
Need guidance?
One of our Care Advisors is on hand to talk it through.
Real families, real stories
Customer stories: Finding trusted live-in care
Finding the right care can feel overwhelming, but hearing how others made the decision can help. Explore real family stories on our stories page.
Live-in care vs care home: Kenn and Nicole’s story
When dementia specialists advised against a care home, Kenn and Nicole found live-in care as another way to support their parents and keep them in the family home.
Read Kenn and Nicole's story
How live-in care allowed Hayley's dad to remain at home
Hayley shares how live-in care gave her dad tailored support, enabling him to regain his independence after being discharged from hospital.
Read Hayley's story
How home care gave Sharon peace of mind
Sharon shares how home care supported her mum Sheila and gave her peace of mind knowing her mum was cared for and never alone.
Read Sharon's storyLearn more about the care services available through Elder
- A carer lives in the home to provide round-the-clock support
- Suitable for people living with conditions like dementia, reduced mobility, etc.
- For long-term care needs
- A carer moves in for a few days to provide round-the-clock support
- Suitable to cover for a main caregiver or for a temporary increase in care needs
- Minimum duration of 3 days
- Book as many hours as you need for help in the comfort of your home
- Support with everyday tasks like grooming, walks, cooking, etc.
- From as little as 1 hour per week
Live-in care
Long-term 24-hour support
Respite care
Temporary 24-hour support
Visiting care
Flexible home visits