Real home care customer stories

Find out what home care is like from families who have arranged it with Elder themselves.

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Real families, real stories

Customer stories: Finding trusted live-in care

Finding the right care can feel overwhelming, but hearing how others made the decision can help. Explore real family stories on our stories page.

Live-in care vs care home: Kenn and Nicole’s story

When dementia specialists advised against a care home, Kenn and Nicole found live-in care as another way to support their parents and keep them in the family home.

Read Kenn and Nicole's story

How live-in care allowed Hayley's dad to remain at home

Hayley shares how live-in care gave her dad tailored support, enabling him to regain his independence after being discharged from hospital.

Read Hayley's story

How home care gave Sharon peace of mind

Sharon shares how home care supported her mum Sheila and gave her peace of mind knowing her mum was cared for and never alone.

Read Sharon's story

Live-in dementia care: Real stories of staying home

When dementia progresses, familiar surroundings can make all the difference. Discover how families have used live-in dementia care to bring reassurance, routine, and peace of mind.

How Sue found relief with dementia care for her mum

Sue shares how dementia care helped her mum stay safe and happy in her own home. This allowed Sue to stop being a carer and become a daughter again, providing her with immense peace of mind.

Read Sue's story

Sue with her mum and husband at the park

How live-in Alzheimer's care helped Pat stay safe

Penny discusses her mum's experience with Alzheimer's, highlighting why live-in care was the crucial choice for her safety, happiness, and continued quality of life.

Read Penny's story

Urgent support: Stories of fast and reliable home care

When care is needed quickly, finding trusted support can bring instant relief. These stories show how Elder’s urgent home care helps families navigate sudden change with confidence and peace of mind.

Urgent support found: Anne's story of 24-hour care relief

Anne shares how Elder delivered a trusted carer within 24 hours for her friend Sheila. See how reliable support resolved a crisis and eliminated the worry of having a private carer leave.

Read Anne's story

How live-in care helped David keep his loved one at home

When David’s loved one faced a sudden hospital discharge, he quickly arranged live-in care at home, helping her avoid a care home and stay in the comfort of familiar surroundings.

Read David's story

How Mike organised urgent live-in care remotely

Mike urgently needed live-in care for his dad Bob after being discharged from hospital, but the family was hundreds of miles apart. See how he organised everything remotely with Elder.

Read Mike's story

Mike with his wife Sue and his carer Godswill

Built from a personal experience of care

Elder was founded because its founder lived through the same challenge so many families face - trying to find trustworthy, consistent, personal care at home for someone they loved, and not knowing where to start. The experience was fragmented, confusing, and often impersonal. Pete believed there had to be a better way - one that kept families in control, gave carers fair and flexible work, and brought real transparency to a sector that desperately needed it.

What started as a personal mission has grown into a platform trusted by thousands of families. But the purpose hasn't changed: to make arranging care at home simpler, safer, and more human.

Pete Dowds, Founder

Learn more about the care services available through Elder

Carer laughing with elderly woman on a bench

Live-in care

Long-term 24-hour support

A carer lives in the home to provide round-the-clock support
Suitable for people living with conditions like dementia, reduced mobility, etc.
For long-term care needs

Find a carer Explore live-in care

Carer helping elderly woman in the kitchen

Respite care

Temporary 24-hour support

A carer moves in for a few days to provide round-the-clock support
Suitable to cover for a main caregiver or for a temporary increase in care needs
Minimum duration of 3 days

Find a carer Explore respite care