Customer stories

Find out what home care is like from families who have arranged it themselves.

Every family we help is unique. For each, there are different triggers that finally motivate them to give us a call. Here are some of their stories:

Pat and Lynne's Elder story

Jill, Pat and Lynne’s Elder story When Jill Parker needed a safe pair of hands for her mum Pat, she contacted Elder and found Lynne – an experienc...

Penny's* story - from the hospital to home

Martha's* story - care when you need it the most

Peggy's story - finding the right person to join 'team Peggy'

Peggy’s story Peggy’s family shares how Denise, Peggy’s live-in carer provides specialist Alzheimer’s support and enhances her life through personalised care. Peggy, our Mum ...

Ben and Mary's story - finding their ideal carer

Ben and Mary’s story – finding their ideal carer Benjamin, known as Ben to his friends, married Mary over 50 years ago, not far from South Pynton in Stockport. At the end of last year, Mar...

Helen's story - finding the ideal short-term care

Helen’s story – finding the ideal short-term care I have tried several agencies to seek a respite live-in carer for my 96-year-old Mum. I rate Elder highly because I could do most of the a...

Theo's* story - choosing a company that values carers

Theo’s* story – choosing a company that values carers I started receiving care in 2020 and have had various experiences, but I started looking for other options recently. I found the Elder...

Sarah's story - taking back control after managed care

Sarah’s story – taking control back from managed care Care before Elder Before I found Elder, my parents had live-in care through other care agencies for two years. My Mum had a fall, an...

Linda's story – my dad and his dementia care

Linda’s story – My dad and his dementia care We had the pleasure of speaking with Linda, who’s been with Elder since January 2021. We currently provide care for Linda’s father, Raymond, who’...

Elaine's story – care after a fall

Elaine’s story – care after a fall We had the pleasure of speaking with Elaine, who’s been with Elder since November 2017. We currently provide care for Elaine’s Mum, Dorothy, who’s 87 and l...

Jan's story – care for an elderly couple

Jan’s story – care for an elderly couple Jan has been with Elder since 2017, care is for her mum (Jean) and dad (Fred). Jean and Frederick are in their 90’s and married 70 years. They live in a ...

Jill's story – personalised dementia care

Jill’s story – personalised dementia care Jill has been with Elder since Jan 2020, care is for her mum (Peggy) who is 97 with dementia. Jennifer is their primary carer. We were debating between ...

Jim's story – care after hospital discharge

Jim’s story – care after hospital discharge Helen and her dad, Jim (92), have been with Elder since May 2020. Tabayi or ‘Tabby’ is their primary carer. Helen’s sister Ruth is also very invol...

Joanne's story – care to support mild dementia

Joanne’s story – care that keeps Mum in her dancing shoes Joanne and her mum, Patricia, have been with Elder since 2017. Patricia has mild dementia, but that doesn’t stop her enjoying life. We h...

Ian's story – live-in care advised by local council

Ian’s Story – live-in care advised by local council It started with Dad’s health deteriorating, followed by a hospital visit. At that point, we already had morning and evening visits for Mum and...

Wendy's story – moving from hourly care

Wendy’s story – moving from hourly care Mum has been disabled for a few years now. She used to have hourly care visits, but last summer she sadly fell and broke her wrist and her hip. She was in h...

Sue's story – care for a WW2 veteran

Sue’s story – care for a WW2 veteran My mother is an amazing woman. She is very quick-witted and has lived a full life, even having a stint as a codebreaker at Bletchley Park in her youth. Sadly m...

Hear more from our customers

Meet some of the people who are making the most of later life with the support of their own dedicated live-in carer.

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Customer snapshots

Every month we receive lovely feedback from families on how their carers are making a difference.

Catherine, it was an honour

“I don’t even know where to start, Catherine is literally one of the kindest friendliest people I have ever had the pleasure of being with.

She gently navigated us through what could have been such a difficult time into a time we now look back on with fond memories of when Catherine came to stay.”

Everything worked perfectly

I was impressed with the thoroughness of the process of signing up to Elder. The carer Agnes who came to look after my mother for a few days was professional, caring and communicated well with my mother and left everything spotless for our return. My mother has said that she would be happy for Agnes to return the next time we need a break

Odette has made my father so happy

“He can remain in his bungalow where he feels very safe and secure and, most importantly, independent.

Having Odette allows him to grow old with dignity, without being surrounded by others growing old (his words). She has a bottomless pit of experience and life skills. We are so grateful for what she brings to the family, and to Dad’s daily life.

A most appreciated part of ‘Team Peggy’

‘Denise enhances Mum’s life. In some cases this involves driving Mum 40 miles for family visits and pub meals. On other occasions she collects one of Mum’s friends for tea parties or dinner, allowing the ladies to have a good catch up and natter.

Denise engages Mum in craft projects such as making Christmas or Easter decorations and has played a full role in refreshing Mum’s wardrobe with suitably cheery, well priced additions, combining this with ‘pamper days’ when practical."

Can’t praise her enough.

“Sheryl has been an absolute godsend for my mum and our family. She is extremely professional, kind and caring and has put my mum totally at ease as this was her first time having a live-in carer.

Even in such a short space of time, Sheryl has become part of our family and has adapted to my mum’s life.”

She is completely devoted to Dad

Ravi has a lovely sunny disposition and gets the best out of Dad – their laughter can often be heard. Dad now listens to his music too – something he was not so keen to do since Mum died in June 2021, Ravi has coaxed him and he seems relaxed and happy.

Ravi is also proactive of Dad, and vets prospective visitors to make sure it’s safe for them to visit. She goes above and beyond. We quite simply love Ravi! and the peace of mind she brings is a wonderful thing.

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