Customer stories

Find out what home care is like from families who have arranged it themselves.

Every family we help is unique. For each, there are different triggers that finally motivate them to give us a call. Here are some of their stories:


Hear more from our customers

Meet some of the people who are making the most of later life with the support of their own dedicated live-in carer. 

Customer snapshots

Every month we receive lovely feedback from families on how their carers are making a difference. 

Catherine, it was an honour

“I don’t even know where to start, Catherine is literally one of the kindest friendliest people I have ever had the pleasure of being with.

She gently navigated us through what could have been such a difficult time into a time we now look back on with fond memories of when Catherine came to stay.”

Everything worked perfectly

I was impressed with the thoroughness of the process of signing up to Elder. The carer Agnes who came to look after my mother for a few days was professional, caring and communicated well with my mother and left everything spotless for our return. My mother has said that she would be happy for Agnes to return the next time we need a break

Odette has made my father so happy

“He can remain in his bungalow where he feels very safe and secure and, most importantly, independent.

Having Odette allows him to grow old with dignity, without being surrounded by others growing old (his words). She has a bottomless pit of experience and life skills. We are so grateful for what she brings to the family, and to Dad’s daily life.

A most appreciated part of ‘Team Peggy’

‘Denise enhances Mum’s life. In some cases this involves driving Mum 40 miles for family visits and pub meals. On other occasions she collects one of Mum’s friends for tea parties or dinner, allowing the ladies to have a good catch up and natter.

Denise engages Mum in craft projects such as making Christmas or Easter decorations and has played a full role in refreshing Mum’s wardrobe with suitably cheery, well priced additions, combining this with ‘pamper days’ when practical."

Can’t praise her enough.

“Sheryl has been an absolute godsend for my mum and our family. She is extremely professional, kind and caring and has put my mum totally at ease as this was her first time having a live-in carer.

Even in such a short space of time, Sheryl has become part of our family and has adapted to my mum’s life.”

She is completely devoted to Dad

Ravi has a lovely sunny disposition and gets the best out of Dad – their laughter can often be heard. Dad now listens to his music too – something he was not so keen to do since Mum died in June 2021, Ravi has coaxed him and he seems relaxed and happy.

Ravi is also proactive of Dad, and vets prospective visitors to make sure it’s safe for them to visit. She goes above and beyond. We quite simply love Ravi! and the peace of mind she brings is a wonderful thing.