How Elder Works

Arranging care for a loved one is stressful. We help make it simple.

GET CARE AT HOME
To find out more, call us today:
0333 150 2350

We work with the whole family to get the best outcome for everyone.

Arranging care for someone you love is never easy. It’s often stressful, confusing and complex. In a world that’s difficult to navigate, we’re here to help. Here’s how arranging care with Elder works.

How to arrange care with us

1. Book free consultation

Talk through your family’s situation with one of our expert care team. They’re able to provide advice on navigating the system, discuss how to put funding in place and help you understand whether live-in care is suitable.

2. Complete application form

Following your call, it’s time to complete your application. You can do this by using the My Elder login we’ll give you, or by requesting a freepost form. It covers everything from health requirements and medication, to favourite meals and hobbies.

3. Matching process

Our matching team then work with your family to help you find the most suitable available carer. We’ll help source them based on your loved one’s individual needs and personality.

What our carer says:

“Going home at the end of the day or finishing a placement I feel I have contributed to the world – and in such a positive way”

Jillo - Carer with Elder

4. Receive profile & video

Once we’ve helped to find a carer we think is suitable, we’ll give you access to their profile and introductory video. This gives you an opportunity to be completely certain the whole family is united behind the decision.

5. Carer arrives & trial week begins

We’ll arrange travel with the carer. They’ll arrive between 12pm-2pm on the first day of the care package. Your family will then have a no-strings trial week to be completely sure live-in care works for you.

6. Manage care with My Elder

My Elder puts everything you need to manage your care in one, handy place. From updating payment details and reading carer profiles to planning handover days and, crucially, keeping your loved one’s details updated.

How can you be sure Elder is right for your family?

  • You’re in control of your care
  • My Elder makes care simple
  • Stringent carer onboarding
  • Your first week is a trial
  • A fair price, no hidden fees
  • Dedicated Account Manager

How live-in care works

Daily responsibilities

A live-in carer’s responsibilities will range depending on the level of care that’s required. However, standard tasks include:

  • Household cleaning
  • Help getting dressed
  • Assistance with personal hygiene
  • Meal preparation
  • Medication prompting
  • Support with mobility
  • Running errands

Carer time off

We do our best to ensure your loved one’s care is as consistent as possible. However, like all jobs, time off is needed. Here’s a typical pattern of care:

  • Week 1-4: Your loved one’s primary carer starts. They live in, working 12 hours a day, with two hours of breaks taken intermittently throughout the day.
  • Week 5: The primary carer takes time off. A substitute, ‘respite’ carer moves in. They’ll take care of your loved one until the primary carer returns.
  • Week 6-10: The primary carer returns. They’ll typically be in place for another four weeks.

More about Elder

Tips for making live-in care a success

In this guide, we’ve used our experience to help you understand how to make the most of live-in care in the days, months and years ahead.

What to do if things don't go to plan

Sometimes, things just don’t go as you planned. And, at Elder, we believe it’s always best to be prepared for any situation, no matter how unlikely. Here's how we can help.

Paying for care with Elder

Our care plans are all about putting your family in control. We understand care can be expensive. But our pricing makes live-in care as affordable as possible, while still ensuring the carers we work with make a decent living.

What is an introductory agency and what does it mean?

As an introductory live-in care agency, Elder match you and your family with an experienced, vetted and self-employed home carer.

Elder Standards | What we expect from the carers we work with | Elder

We expect certain standards from the live-in carers we work with. These standards spell out our expectations in plain English.

Free telephone consultation

Request for one of our care planning experts to get in touch

Email
hello@elder.org
Or call
0333 150 2350

Request for one of our care planning experts to get in touch

Email
hello@elder.org
Or call
0333 150 2350