How to arrange care with Elder

If you or someone you know is considering full-time or short-term live-in care with Elder, here's our step-by-step guide to arranging it.  

Personalised support

Our care advisors are rated 5* and available 365 days a year.

Flexible timings

We can get everything sorted in under 24 hours, or help you plan ahead

Clear and honest pricing

No hidden costs or surcharges during peak-times

Intelligent carer matching

9 out of 10 customers are happy with their first choice of carer

1. Give us a call or get started online

Give a care advisor and call on 0333 920 3648, or book a call at a time that suits you. You can also get started right now online via your free MyElder account.

2. Tell us what you need

Answer some simple questions to help us identify the right carer for your needs. We’ll begin matching you with potential carers over the next 24 hours.

3. Complete your care profile

While you wait, fill in your care profile. This information helps ensure live-in care is right for you, and gives your future carer all the details they’ll need. 

If you’re facing an emergency, we can help you find a carer in 24 hours.

4. Choose your carer

Review detailed profiles for each carer you’re matched with. Chat to the carers you like best before making your final choice and care arrangements.

5. Get ready for the first day

Your carer will arrive between 12pm-2pm on their first day. If you’re arranging full-time live-in care, the first week is a trial, so you can give it a go without commitment.

6. Manage care with MyElder

You and your family can control care from anywhere with MyElder. From reading carer updates and planning breaks and cover, to keeping crucial care information updated.

How live-in care works day-to-day

Whether you’re arranging a short period of live-in care or something more long-term, you’ll likely have a lot of questions about how it works, what you can expect a self-employed carer to do, and what happens when it’s time for them to take a break. 

Your live-in carer’s daily responsibilities will reflect the needs you’ve shared in your care profile. Common tasks may include the following:

An Elder Family Support Specialist takes a call from an Elder customer.

Our care advisors are here for you seven days a week

Big decisions need bespoke support. So, whether you’re ready to take the next step in arranging care or are just looking for some advice, give our friendly team a call. 

Creating a familiar and comfortable routine


We do our best to ensure your care is as consistent as possible. However, if your carer is providing on-going care, they’ll need to schedule some time off. They’ll arrange this with you directly to ensure it works for everyone. However, a typical pattern of care can look something like this –

Week one – Your chosen carer starts. They live-in, working up to ten hours a day, with two hours of breaks taken intermittently throughout the day. This first week is a trial week.

Week two and three – Provided everything is going well, the carer will remain in place, supporting with everything required to make the most of life.

Week four – Your carer takes time off to rest and recharge. We’ll help you find the right respite carer that can move in and provide support while they’re away.

Week five to seven -Your carer returns. They’ll typically be in place for another three to four weeks. This working pattern will usually then continue, so everyone can get into a comfortable and familiar routine.

Download our brochure

It only takes a minute and can be a useful way to start care conversations with your family.

Read more about arranging care

From caregiver tips to starting difficult conversations, our guides can help you face tough topics with confidence.