How live-in care with Elder works

If you or someone you know is considering live-in care with Elder, this page details step by step how to arrange it. 


1. Book your free consultation

Book a convenient time to speak to someone from our expert care team. During this no-obligation call, they’ll be able to provide advice on navigating the system, discuss how to put funding in place and help you understand whether live-in care is suitable.

2. Complete a care appraisal

Following the call, it’s time to complete our care appraisal. You can do this by creating a free MyElder account via the button below, or by requesting a freepost form during your call. It covers everything from health requirements and medication, to favourite meals and hobbies.

3. Matching process

Our matching team then works with  you to help find the most suitable available carer. We’ll help source them based on the service user’s individual needs and personality.

If needs are urgent, we’re able to put care in place within 48 hours of the initial inquiry.

4. Receive profile & video

Once we’ve helped to find a carer we think is suitable, we’ll send their profile and introductory video directly to your MyElder account. This is an opportunity to get a feel for who they are, and helps everyone involved to make a more confident decision. 

prepare a house for live-in care

5. Carer arrives and trial week begins

We’ll arrange travel with the carer. They’ll arrive between 12pm-2pm on the first day of the care package with plenty of time to get to know you, your family, and the local area. The first week is what we call the  ‘trial’ week, during which you can adjust and  ensure live-in care works for you.

6. Manage care with MyElder

MyElder organises all information around care in one, accessible place. From updating payment details and reading carer profiles to planning handover days and, crucially, keeping care information  updated.

How live-in care works day-to-day 


Daily responsibilities

A live-in carer’s responsibilities will range depending on the level of care that’s required. However, standard tasks include:

Household cleaning

Help getting dressed

Personal care

Preparing meals

Emergency response 

Support with mobility

Medication prompting

Running errands


A familiar and comfortable routine

We do our best to ensure a service user’s care is as consistent as possible. However, like all jobs, time off is needed. Here’s a typical pattern of care:
  • Week one: The service user’s primary carer starts. They live in, working up to ten hours a day, with two hours of breaks taken intermittently throughout the day. This first week is a trial week. If it doesn’t work out, the service user and family are able to cancel.
  • Week two to three: Provided everything is going well, the carer remains in place, supporting the service user with everything required to make the most of life.
  • Week four: The primary carer takes time off. A substitute, ‘respite’ carer moves in. They’ll take care of the service user until the primary carer returns.
  • Week five to seven: The primary carer returns. They’ll typically be in place for another three to four weeks. This working pattern will usually then continue, so everyone can get into a comfortable and familiar routine.