Frequently Asked Questions

What is live-in care?

Live-in care involves a carer living in the care recipient’s home and being on-hand throughout the day and, if required, the night too. It’s the perfect solution for those who require assistance with daily activities but would prefer to stay in the comfort and familiar surroundings of their own home. A live-in carer will provide the assistance and support necessary to maintain the care recipient’s lifestyle in their own home.

Why live-in care over a care home?

When you or a loved one reaches the point of requiring around-the-clock attention, many people turn to residential care simply because they’re not aware of options such as home care. Live-in care not only removes the emotional stress associated with moving home, it also ensures the person needing care gets a level of attention and companionship far beyond what they’d get at a care home, where a care worker’s focus is divided.

Live-in care can be up to 30% cheaper than a care home. But as well as more affordable, there’s increasing evidence that live-in care provides better care outcomes. Recent research by Hub45 found by choosing live-in care, rather than an institutional care setting, elderly people experienced 33% fewer falls and 25% fewer hip fractures. Incidents impact significantly on health and mobility.

What does a live-in carer do?

The live-in carer can be responsible for, but not limited to, personal care, medication prompting, mobility assistance, toileting, cooking, housework and most importantly, companionship.

Who provides the care?

We have a rigorous carer assessment process to ensure we give you access to the best available carers. We interview each carer face to face, assessing their skills thoroughly with our comprehensive care exam, before undertaking a full DBS check. We also ensure they have at least one year’s care experience in the UK. However, many Elder carers have been caring for over 10 years.

How does Elder ensure the carer is the right person?

Once we have undertaken a full care appraisal, listening to further information regarding your loved one’s hobbies and interests, we start to get a really good picture of what kind of person would be the best fit. We then match your relative to the person we believe to be the most suitable carer. As soon as we’ve found the match, your Relationship Manager will send across a profile and introductory video. If you’re not convinced it’s a suitable match, we’ll continue our search. We won’t charge you a penny throughout the introductory process.

How does carer rotation work?

Every four to six weeks, the primary carer will take a one to two-week break. During this period we’ll ensure they’re replaced with a suitable secondary carer. You’ll be informed at least two weeks in advance of the care handover. We understand how important consistency of care is and do everything we can to ensure your loved one is cared for by the same two carers. However, if one takes a holiday or becomes ill, we also guarantee a replacement carer of the equivalent quality and experience for as long as necessary.

Does the carer get a break during the day?

An Elder Care Professional works a 8-12 hour day, taking two hours worth of breaks intermittently throughout the day with a two-hour break. The carer will only take a break when it is absolutely safe to do so.

Who pays for the carer’s food?

Typically, the care professional will prepare meals, and eat with the care recipient. We therefore ask you put aside a sufficient budget to cover this expense. As a guide, this will be up to around £30 per week.

Can the carer take the care recipient out?

Absolutely, one the main advantages of live-in care is that the care recipient is able to continue with life as normal. That includes walks and days out. Whether it’s a visit to a local attraction, a walk around the local park, or simply a trip down to the shops, we always ask Elder carers to ensure the care recipient’s life is as active as possible.

Are the carers insured?

Elder has public liability insurance with a policy that covers up to £5,000,000 if necessary. This protects your loved one in the unlikely event of accidental damage to property caused by the carer.

Can Elder take payment from the council?

Yes we can. We actually work with multiple councils up and down the UK already. We would just require the point of contact in the direct payments team to ensure payment is agreed.

How does Elder take payment?

If the care is privately funded, we can take payment from a card of your choice on a weekly basis, or we can set up a direct debit from a nominated account. If it’s funded by a local authority, then we can invoice them directly.