Care when you need it the most - Ms J's story

Ms J first contacted Elder back in October 2023, looking to plan some respite care for her father so she could take a holiday with her husband in March 2024.  However, in December 2023, Ms J contacted Elder’s family support team, distressed and upset.

Needing emergency care

Ms J’s father had caught a cold; being 90 years old, this had really taken its toll on his health. Ms J had also caught the cold and was struggling to provide the care her father needed. The GP had recommended Ms J’s father go to hospital, but he had refused, as he didn’t want to die in hospital but stay at home regardless of the risks.

Respecting a loved one’s care wishes

In response to his wishes, Ms J contacted Elder. Our clinical team spoke to Ms J about the potential risks of having care in the home and reviewed the signed DNR. Ms J was happy to proceed with the proposed care arrangement, which made sure both her father and the carer were safe and that suitable care could be carried out. 


The situation had changed from panic to calm.”

Finding the perfect carer

Within an hour, the family support workers screened potential carers and identified two appropriate for Ms J’s father. Ms J spoke to both of them directly and felt both of them were a perfect fit. The situation had changed from panic to calm. Ms J chose a carer with interests similar to those of other family members, and was really looking forward to meeting her in person on Saturday when care commenced.

Ms J thanked Elder for acting quickly and making a tough time easy and expressed how glad she was to have found Elder to turn to in an emergency.