Carer of the month – Melissa
Melissa joined us back in November 2020, and has provided over 281 days of care through Elder’s platform. She has been the primary carer for her current clients since December 2020, and was nominated by both her customer and Laura at Elder HQ for her outstanding work.
“For the last ten months Melissa has been caring for our 93 year old father and 90 year old mother. Unfortunately, our Mother did not make things easy for Melissa when she first started, and was adamant that they did not need a live in carer. In fact she was pretty hostile towards Melissa. But Melissa handled the whole situation brilliantly, in a very caring and professional manner. She made what could have been a nightmare for us a lot easier.
Melissa is outstanding in every way. As well as being an efficient carer, she manages the house extremely well and our parents get a home cooked dinner every day.
We are so lucky to have Melissa caring for our parents especially as she is the first live-in carer they have had. It has taken an enormous weight off our shoulders knowing Melissa cares for our parents as if they were her own loving relatives. She goes beyond the call of duty in many ways, and is a great friend and support to them both. Recently they both managed to attend their granddaughters wedding, as Melissa accompanied them and took great care of them so they could enjoy this special day.
Recently Mother’s health has deteriorated, which has meant several trips to the hospital and at the moment she is bed bound, so relying on Melissa even more. Melissa should have had a rest week a few weeks ago but because Mother was so poorly she did not want to leave her, and postponed her break for 10 weeks so she could stay and care for her. She is so vigilant with our parents noticing the slightest change in them and their health.
Her communication with us, doctors, district nurses, and occupational therapists is second to none. She is so organised before she goes on leave, so that everything runs as smoothly as possible for the temporary carer. We cannot imagine being without Melissa and appreciate all she does. She is one in a million.”
– Elder customer
From everyone at Elder, congratulations Melissa!
Read customer stories
Every family we help is unique. For each, there are different triggers that finally motivate them to give us a call. Here are some of their stories:
Joanne’s story – care to support mild dementia
Joanne’s story – care that keeps Mum in her dancing shoes Joanne and her mum, Patricia, have been with Elder since 2017. Patricia has mild dementia, but that doesn’t stop…
Wendy’s story – moving from hourly care
Wendy’s story – moving from hourly care Mum has been disabled for a few years now. She used to have hourly care visits, but last summer she sadly fell and…
Jim’s story – care after hospital discharge
Jim’s story – care after hospital discharge Helen and her dad, Jim (92), have been with Elder since May 2020. Tabayi or ‘Tabby’ is their primary carer. Helen’s sister Ruth…
Sue’s story – care for a WW2 veteran
Sue’s story – care for a WW2 veteran My mother is an amazing woman. She is very quick-witted and has lived a full life, even having a stint as a…
Jill’s story – personalised dementia care
Jill’s story – personalised dementia care Jill has been with Elder since Jan 2020, care is for her mum (Peggy) who is 97 with dementia. Jennifer is their primary carer. …
Jan’s story – care for an elderly couple
Jan’s story – care for an elderly couple Jan has been with Elder since 2017, care is for her mum (Jean) and dad (Fred). Jean and Frederick are in their…
Ian’s story – live-in care advised by local council
Ian’s Story – live-in care advised by local council It started with Dad’s health deteriorating, followed by a hospital visit. At that point, we already had morning and evening visits…