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October: Carer of the Month – Matilda

The Carer of the Month for October is Matilda. She’s shown complete dedication to her client, who she’s supported through tough times – helping them with a challenging mental health situation. Her constant humanity and interest in others is a reminder that the best care comes from the connection of people.

We received several heartwarming nominations, but one really stood out to us – and that was for Matilda Kimani. Matilda joined Elder this past June, and has gone above and beyond to help her client regain independence.

Originally, she was expecting to be on the placement for just two weeks but knew, in reality, that it could be a bit longer. Fast forward to now… she’s been there for three months.

This is a particularly difficult placement and requires a lot of emotional sensitivity. We believe Matilda embodies what it means to be a superstar carer. Alice, one of our frontline team members and the person who nominated her has built up a great relationship: 

Every call I have with her is like chatting to a friend… she even asks how I am during our calls, showing that her caring nature extends to everyone and anyone.

Alice, Elder

“She’s been an absolute joy to work with. She’s currently at a placement where the client needed a carer because he’d been in hospital for mental health reasons. Originally, Matilda was expecting to be there for two weeks, but knew that it could be longer. She’s now almost been there for three months.  

“This is a particularly difficult placement and requires a lot of emotional sensitivity. She’s been a rock for the client for the past few months and they’ve built a really strong friendship. There have been some very rocky moments but she’s taken them all in her stride. 

“Every call I have with her is like chatting to a friend, and she will fill me in on the challenges they have overcome since we last spoke. She’s very proactive and manages whatever is thrown at her. She even makes time to ask how I’m during our calls, showing that her caring nature extends to everyone and anyone.

“There are now discussions of the client returning to his job and moving on from needing care. While it’s sad that we may lose him as a customer, it’s a testament to how fantastic Matilda has been!” 

Matilda, you’re a star. 

Customer snapshots

Whether it’s getting up on the dance floor, forming lasting friendships or offering complete peace of mind to loved ones, a live-in carer can be transformative. These videos include families discussing why they chose 24-hour care at home and how it was arranged, as well as snapshots of how those receiving care find it.

Read more around Elder

Read customer stories

Every family we help is unique. For each, there are different triggers that finally motivate them to give us a call. Here are some of their stories:

Joanne’s story – care to support mild dementia

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Wendy’s story – moving from hourly care

Wendy’s story – moving from hourly care Mum has been disabled for a few years now. She used to have hourly care visits, but last summer she sadly fell and…

Jim’s story – care after hospital discharge

Jim’s story – care after hospital discharge Helen and her dad, Jim (92), have been with Elder since May 2020. Tabayi or ‘Tabby’ is their primary carer. Helen’s sister Ruth…

Sue’s story – care for a WW2 veteran

Sue’s story – care for a WW2 veteran My mother is an amazing woman. She is very quick-witted and has lived a full life, even having a stint as a…

Jill’s story – personalised dementia care

Jill’s story – personalised dementia care Jill has been with Elder since Jan 2020, care is for her mum (Peggy) who is 97 with dementia. Jennifer is their primary carer. …

Jan’s story – care for an elderly couple

Jan’s story – care for an elderly couple Jan has been with Elder since 2017, care is for her mum (Jean) and dad (Fred). Jean and Frederick are in their…

Ian’s story – live-in care advised by local council

Ian’s Story – live-in care advised by local council It started with Dad’s health deteriorating, followed by a hospital visit. At that point, we already had morning and evening visits…