You can create your MyElder account by clicking this link.

Creating an account is free, and there’s no obligation to move forward with Elder once you’ve created your account.

Once you’ve created your MyElder account, you’ll need to complete some online clinical suitability questions and submit a ‘Care Request’. This can often be completed in under 10 minutes, and ensures Elder’s platform is right for your needs, and gives us the essential information we need to kick off the carer matching process. Questions cover –

• Basic information such as the name, age and location of the person needing care
• medical conditions
• mobility level
• hobbies and interest 
• discrimination risk
  
  

Once submitted, our ElderMatch technology weill use your answers to shortlist suitable self-employed carers. You’ll usually recieve the profiles of suitable carers within 24 hours.

Profiles contain details of the carers experience and background, and feedback they’ve recieved from other families. You’ll also be able to view a short introductory video from the carer to get to know them a little better. You can invite other family members / decision makers to your account to help review potential carers, and can use the chat feature in MyElder to message the carers you’re interested in, and arrange a phone / video call with them. If you’re unsure what to ask potential carers, we have some suggestions here.

Once you’ve found a self-employed carer you’d like to work with, click ‘accept’ on their profile.

For more tips for choosing the right carer for your needs, click here.

Because we’re a marketplace operating across Great Britain we can often connect families to self-employed carers within 24 hours. In some urgent instances, we’ve facilitated matches same day.

If you’d prefer a carer who also speaks a second language, simply let us know.

Sometimes it’s difficult to know how long you’ll need care for, for example if the person who normally provides care falls ill, or if additional support is needed to support recovery after an illness or operation. With Elder you can book a period of short-term care with a rough end date, simply give us a call and let us know if you need to extend or amend your dates.

If your preferred carer is available then yes. It can help to book multiple periods at once if you can, to ensure your requirements can match up with your carers schedule.

Not at all, your MyElder account is a living document – it’ll exist for as long as you need it. All you’ll need to do when booking future care is check that the information in your care profile is still correct, and update any areas where the care needs have changed.

Many families use Elder Chat in your MyElder account to introduce themselves to their carer and arrange a follow-up phone or video call. If your carer is nearby and available, you may also be able to arrange a face-to-face meeting between yourselves before their first day.

Yes, we give you the choice if you’d prefer a male or female carer, simply let us know if you or your loved one has a preference.

Yes. Every carer who joins our platform must have a good level of written and spoken English.

If you’d prefer a carer who also speaks a second language, simply let us know.

Your MyElder account has been built to be your all-in-one care management platform. With it you can –

• add other family members to get them involved in the arrangements
• communicate with your carer and the Elder team via Elder chat
• view your schedule and plan handover days when your carer takes a break
• read updates from your carer with the Care Logs feature
• keep the Care Profile up to date reflecting any changes to your care needs
• easily update payment information and track your invoices