You’ve reached us outside of our opening hours. Create your account to get access to My Elder, our online portal for arranging care and accessing information to support your journey to care.
This information is intended for social workers based in the UK. If you are not a social worker, click here
At Elder, we help match those seeking live-in care at home with a self-employed carer based on their individual needs and personality. We believe home is where people keep connected to their roots – their routines, their community, their way of life.
Elder is defined by the Care Quality Commission (CQC) as an Introductory Agency as we match carers with service users but do not directly employ them on our platform. Click here to learn more about Introductory Agencies.
We offer a solution that’s built around the service user, promoting independence, choice and control in their care journey:
Our person-centred service is built entirely around the needs and choices of the service user.
Better health outcomes
Live-in care has been linked to a reduction in key drivers of elderly hospital admissions.
Rapidly deployable service
We can place independent carers within as little as 48 hours of the initial call, anywhere the UK.
How live-in care with Elder works
Our ElderMATCH technology sensitively pairs independent live-in carers to service users, based on their medical needs and personality, so they can stay close to the things and people they love.
A dedicated, independent live-in carer moves in to help with tasks from personal care to household tasks. Doing all that’s required to ensure the service user is safe, comfortable, and happy in their home. A live-in carer is able to support with:
- Household maintenance
- Help getting up and ready
- Personal hygiene
- Favourite meals
- Essential errands
- Medication prompting
Carers on the Elder platform are able to offer a broad range of situational care, including but not limited to respite care and care following hospital discharge. Specialist carers on our platform are able to look after specific types of conditions, including dementia care, stroke care, and Parkinson’s care*.
*Exclusions include PEGS/NG feeding or TPN; complex medication needs; severe mental health or behavioural issues; bariatrics; paraplegia & tetraplegia; stomas; those with a tracheostomy, BIPAP or CPAP requirement; carers are unable to give rescue medication to severe epileptics; carers unless trained are unable to undertake nursing tasks such as a wound or chronic ulcer dressing.
Of course at the moment during coronavirus, it’s even better to have her home – I wouldn’t be able to visit her in the care home, and I would be worried sick about her safety, but now I know she is safe and well looked-after.Jill, Elder customer
Independent care professionals you can rely on
Elder’s rigorous quality assurance protocols with carers ensure service users receiving care at home don’t just stay connected, they stay safe.
- Situational judgement test
- Face-to-face interview via zoom
- Enhanced DBS/PVG check
- Ongoing reviews of customer feedback
- Escalation review committees
- Access to e-learning platform
- Published Carer Standards
- Welcome session for new carers
- Dedicated Carer Support Team
An affordable home care option
Live-in care with Elder is comparable to the weekly long-term costs of residential care homes across various regions in the UK – and presents significant cost savings versus delayed discharge. Our standard package of care starts at £1095 per week.
Elder will work closely with the service user, social care advocates and family to accommodate for different funding arrangements. We have experience working with service users receiving funding support from Continuing Health Care or through personal budgets/direct payments. To set up commissioned services with local authorities, we are also able to establish approved supplier contracts.
Call us on 0370 218 4230 to learn how to arrange care with Elder
What do our customers say?
“Rose, our carer, has made a big effort to get to know Mum’s life and what makes her tick.”
“Our carer Tabby can manage things in such a calm and reassuring way.”
Jean & Fred’s story
“Mum loves Maria and her other carers, and mostly she loves being at home.”
Who’s live-in care suited to?
Live-in care is often the most appropriate care setting for service users in your local community who:
Want to stay at home
Live-in care is ideal for people who need full-time care but have been vocal about their desire to remain at home.
Need dedicated support
Our service is suited to those needing support with day-to-day tasks and/or requiring 1:1 care and monitoring.
Receive personal budgets
Eligible recipients of personal budgets, such as direct payments, who can manage their care through our app.
Dedicated support through the care journey
Families can accept carer matches, update their care needs and manage their invoices – ideal for direct payments holders.
Our proprietary matching technology sensitively pairs independent live-in carers to service users, based on their medical needs and personality.
Our unique logistics and care planning platform, Mission Control, enables us to provide a seamless end-to-end experience for carers and service users.
Your organisation will get a single point of contact – an Account Manager you know and trust.
Our internal clinical team ensures rigorous standards and an outstanding record of quality assurance.
Our dedicated Care Advisors and Family Support Specialists, guide families through every step of their care journey.
Let’s reinvent what it means to age
Download a guide on how Elder can support service users in your community
Read more from around Elder:
Representing the elderly in parliament
Rachael Maskell MP is Chair of the All-Party Parliamentary Group (APPG) for Ageing and Older People. We talked to Rachael about the work of the group, the response to COVID-19, and the future of social care.
Survey: How COVID-19 is impacting the elderly
The latest Elder Attitudes survey has explored how the elderly are coping in the ‘new normal’. The research, conducted in June 2020, explores the way in which COVID-19 is impacting lives and reshaping attitudes among the elderly
The Health Foundation on social care funding
We talked to Charles Tallack, Assistant Director of the REAL Centre, about the potential for funding reform, the impact of the recent immigration policy announcement on the care system and the Foundation’s vision for progress under the new Government.
Independent Age on tackling loneliness<br>
With 1.2 million chronically lonely people, we spoke with Simon Hewett-Avison from Independent Age on tackling the stigma of loneliness. He runs through the work of the charity, the Campaign to End Loneliness initiative, and how you do your bit.
The hidden housing crisis: An interview with Lord Best
Lord Richard Best is an independent crossbencher in the House of Lords and Chair of the All Party Parliamentary Group (APPG) on Housing and Care for Older People. We spoke about the hidden housing crisis among the elderly.
Why Wales can become the best place in the world to grow older
Heléna Herklots took up the role of Older People’s Commissioner for Wales in 2018. She is the third Commissioner for Wales, a ground-breaking role that was established in 2008 to serve as an independent voice and champion for older people.