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Let’s work together

Answering your questions around how live-in care with Elder can meet your service user’s needs

Care that keeps people connected

At Elder, we help match those seeking live-in care at home with a self-employed carer based on their individual needs and personality. We believe home is where people keep connected to their roots – their routines, their community, their way of life.

We offer a solution that’s built around the service user, promoting independence, choice and control in their care journey: 

Person-centred approach

Our person-centred service is built entirely around the needs and choices of the service user – providing the support they need, without sacrificing their way of life.

Better health outcomes

Live-in care has been linked to a reduction in key drivers of elderly hospital admissions. With falls reduced by 33% and hip fractures by 46% compared to residential care.

Rapidly deployable service

We’re able to have carers in place within as little as 48 hours of the initial call, anywhere the UK – even where traditional capacity shortfalls are most acute.

How live-in care works

A dedicated live-in carer moves in to help with tasks from personal care to household tasks. Doing all that’s required to ensure the service user is safe, comfortable, and happy in their home. A live-in carer is able to support with:

  • Household maintenance
  • Help getting up and ready
  • Personal hygiene
  • Favourite meals
  • Essential errands
  • Medication prompting

Carers on the Elder platform are able to offer a broad range of situational care, including but not limited to respite care and care following hospital discharge. Specialist carers on our platform are able to look after specific types of conditions, including dementia care, stroke care, and Parkinson’s care*.

Elder is defined by the Care Quality Commission (CQC) as an Introductory Agency as we do not directly employ carers on our platform. The Introductory Agency model is recognised by the CQC but falls outside the scope of its regulations. 

*Exclusions include PEGS/NG feeding or TPN; complex medication needs; severe mental health or behavioural issues; bariatrics; paraplegia & tetraplegia; stomas; those with a tracheostomy, BIPAP or CPAP requirement; carers are unable to give rescue medication to severe epileptics; carers unless trained are unable to undertake nursing tasks such as a wound or chronic ulcer dressing.

Want to find out more about how we can help? Call us on 0370 218 4230.

Care professionals you can rely on

Elder’s rigorous quality assurance protocols with carers ensure service users receiving care at home don’t just stay connected, they stay safe. 

Thorough onboarding

  • Situational judgement test
  • Face-to-face interview via zoom
  • Enhanced DBS/PVG check
  • Only 4% of applicants accepted

Quality assurance

  • Ongoing reviews of feedback from customers and Elder Family Support Specialists 
  • Quality assurance and escalation review committees 
  • Carers can access e-learning platform and clinical awareness sessions for upskilling
  • Renewal of DBS/PVG checks every 3 years

Setting carers up for success

  • Published set of Carer Standards detailing performance and behavioral expectations
  • Welcome session for all new carers, ensuring clear communication of standards
  • Dedicated Carer Support Team, available seven days of the week
  • Carers are invited to join regular sessions to connect with each other via zoom

Beverley has a true understanding of dementia. Working out what people with it are trying to express and how best to respond to these concerns. She has a grasp of this more than many carers I have known over many years of arranging care for older people.

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Cost-effective compared to other options

Live-in care with Elder is comparable to the weekly long-term costs of residential care homes across various regions in the UK – and presents significant cost savings versus delayed discharge. Our standard package of care starts at £950 per week.

NHS Digital (2020); Age UK (2017) and LaingBuisson (2019)

Elder will work closely with the service user, social care advocates and family to accommodate for different funding arrangements. We have experience working with service users receiving funding support from Continuing Health Care or through personal budgets/direct payments. To set up commissioned services with local authorities, we are also able to establish approved supplier contracts. 

Who’s live-in care suited to?

Live-in care is often the most appropriate care setting for service users in your local community who:

Want to stay at home

Live-in care is ideal for people who need full-time care but have been vocal about their desire to remain at home.

Need dedicated support

Our service is suited to those needing support with day-to-day tasks and/or requiring 1:1 care and monitoring.

Receive personal budgets

Eligible recipients of personal budgets, such as direct payments, who can manage their care through our app.

Human-centred and technology-enabled platform

The right balance of cutting-edge technology and a human touch deliver personalised, affordable care at scale – for a wide range of needs.


Encourages independence and enables service users to take control of their care. Families can accept carer matches, update their care needs and manage their invoices – ideal for direct payments holders.


Our proprietary matching technology sensitively pairs live-in carers to service users, based on their medical needs and personality, so they can stay close to the things and people they love.

Mission Control

Our unique logistics and care planning platform, Mission Control, enables us to provide a seamless end-to-end experience for both carers and service users, so we can manage care needs in real-time.

Dedicated contact

Your organisation will get a single point of contact – an Account Manager you know and trust. Someone who understands your local requirements and works with you to tailor a bespoke solution.

Clinical expertise

Our internal clinical team, with over 60 years of combined experience in the NHS, ensures rigorous standards and continues to build upon an outstanding record of quality assurance.

Family support

Our dedicated Care Advisors and Family Support Specialists, guide families through every step of their care journey, from discussing funding to getting the house ready for a live-in carer.

Building partnerships with local authorities, NHS trusts, and care partners across the UK


We work together to understand care support and budgetary goals for your communities to co-produce a live-in care service offering to support local outcomes.

Social Workers

We work together to answer any questions around a service user’s care needs, pricing, and can arrange a free consultation with a Care Advisor for further support.

Brokerage teams

We work together to discuss local needs, providing information around our service, high-quality assurance standards and costs to design a bespoke live-in care offering.

Discharge teams

We work together to design a localised service offering that delivers rapid and reliable care and support to enable discharge from acute care back into the community.

Community teams

We work together with community-based healthcare professionals – including district nurses, occupational therapists and GPs – to ensure people access the right care at the right time.

Care partners

We work together with care partners including domiciliary care, residential care services and charities to ensure we support people throughout their entire care pathway.

Let’s reinvent what it means to age

Considering home care for direct payment holders in your community? Download a guide on how Elder supports direct payment holders by filling out the form below

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