Carer of the Month: Heike Stead
Heike moved in to support a family that was apprehensive about the idea of live-in care. In a short time, she’s completely changed that.
She was nominated by a Family Support Specialist on the customer’s behalf because she had been absolutely phenomenal. The family had very low opinions of live-in care because of their prior experience, but as soon as Heike arrived, she went above and beyond to care not only for the care recipient but for the entire family.
The customer even referred to her as the ‘Angel of the North’. Not only did Heike stay up all night with the client with no complaints, make his favourite lunches, and help with his speech therapy after his stroke, she had to deal with some very unexpected situations. The family dog attacked the client, and Heike stepped in to manage his aftercare.
Heike also makes the effort with the client’s wife to ensure she’s well-rested and getting time to herself. Heike was exactly what both the care recipient and customer needed with all the rest of the stress in their lives.
Here’s what he family had to say:
“Heike is staying with us until mid-December. We feel she’s part of our family and goes beyond all her duties, caring for all of us, recognising when we need that sit down and a cup of tea. She has encouraged my husband to become more independent whilst overseeing all daily routines such as washing and exercising.
Heike is a very caring person and has helped us immensely through this very difficult time, helping us to understand my husband’s condition. We wish she could stay forever. We love her generosity and sense of fun… AND her delicious home cooking. She will be greatly missed as we feel she’s part of our family.”
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Read customer stories
Every family we help is unique. For each, there are different triggers that finally motivate them to give us a call. Here are some of their stories:
Joanne’s story – care to support mild dementia
Joanne’s story – care that keeps Mum in her dancing shoes Joanne and her mum, Patricia, have been with Elder since 2017. Patricia has mild dementia, but that doesn’t stop…
Wendy’s story – moving from hourly care
Wendy’s story – moving from hourly care Mum has been disabled for a few years now. She used to have hourly care visits, but last summer she sadly fell and…
Jim’s story – care after hospital discharge
Jim’s story – care after hospital discharge Helen and her dad, Jim (92), have been with Elder since May 2020. Tabayi or ‘Tabby’ is their primary carer. Helen’s sister Ruth…
Sue’s story – care for a WW2 veteran
Sue’s story – care for a WW2 veteran My mother is an amazing woman. She is very quick-witted and has lived a full life, even having a stint as a…
Jill’s story – personalised dementia care
Jill’s story – personalised dementia care Jill has been with Elder since Jan 2020, care is for her mum (Peggy) who is 97 with dementia. Jennifer is their primary carer. …
Jan’s story – care for an elderly couple
Jan’s story – care for an elderly couple Jan has been with Elder since 2017, care is for her mum (Jean) and dad (Fred). Jean and Frederick are in their…
Ian’s story – live-in care advised by local council
Ian’s Story – live-in care advised by local council It started with Dad’s health deteriorating, followed by a hospital visit. At that point, we already had morning and evening visits…