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Customer stories: Wendy's story

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Mum has been disabled for a few years now. She used to have hourly care visits, but last summer she sadly fell and broke her wrist and her hip.

She was in hospital for three months in the end. It was then decided by the NHS and family that it was no longer safe for her to live alone - her mobility just wasn’t the same.

I wasn’t sure how to go about finding full-time care. I just knew Mum didn’t want to go to a care home. I searched care at home online and came across Elder. The reviews looked great and I decided to give them a call and spoke to Gus (a family advisor).

The carer is important, because it’s different if someone is just popping in a few times a day but when it’s live-in care, you take it more seriously. The main thing for me was having carers who are genuinely caring and really listen to Mum.

Mum wasn’t sure about carers of different nationalities at first, she had some preconceptions, but I knew that a lot of carers tend to be from different places, so we said we would give it a try. We just needed them to speak clearly as Mum is quite deaf!

Gus sent over the profile and video for (a carer called) Violet. It reassured me that she was definitely worth meeting. Then, when she arrived, I knew she was a nice person and would be a great carer - she came across as so lovely and cheerful.

I offered her a cup of tea when she came through the door, but she said that she would make us all one instead! We all sat down together, and that was nice.

When Violet took a break, we found our respite carer, called Suleekha. She has been brilliant too. We had a lovely Christmas together and we made her a special vegetarian Christmas dinner as her Muslim religion means she doesn’t eat meat. When she returned from a break, she brought back a scarf as a present for me and mum! She is lovely.

Violet and Suleekha have both got to know Mum’s ways now and she has got to know them. They’re both such warm personalities and they’re always smiling and having fun with mum. They are like part of the family now and we hope we can continue to have them for a long time.

Wendy Beck, an Elder Customer, talking about care for her mum Pam

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