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Getting in touch with us
At Elder, we’re committed to delivering the best possible service and support to all our users.
We welcome feedback from our carers and customers so that we can continue to improve. Whether you have a complaint or compliment, please get in touch with us. We want to hear it.
When we get it right…
We always love to hear from our customers and carers about the wonderful experiences they have had with Elder.
For customers
If you’re a customer who’d like to provide feedback about our Elder HQ team or one of our carers, please contact [email protected] or visit our Trustpilot page.
For carers
If you’re one of our Elder-approved carers and would like to pass on your positive feedback or experience please contact [email protected]
When things don’t go as expected…
We understand that, as humans, we’re not always perfect. Sometimes we may need to make improvements to our service, and we’re always committed to addressing any concerns our customers or carers may have.
For customers
If you’d like to raise any concerns with us, please contact [email protected] or call us on 0333 150 2350
For carers
If you’re one of our Elder-approved carers and have an issue you would like to discuss, please contact us on 0333 150 2350 or email [email protected]
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Our services
How Elder works
Arranging care for someone can be confusing and complex. In a world that’s difficult to navigate, we’re here to help. Here’s how care with Elder works.
Our services
Customer stories
Every family we help are unique. For each, there are different triggers that finally motivate them to give us a call. Here are some of their stories.
Our services
Pricing
Our pricing makes live-in care as affordable as possible by ensuring your family only pays for the support you actually need.
Our services
Carer stories
We go to great lengths to ensure all the carers with us are of the highest standard. Read our carer stories to discover why they joined the profession.
Our services
What is live-in care?
Live-in care is the new standard in elderly support, and a safer, affordable alternative to the care home. Here’s an overview of what it is.