Getting in touch with us

At Elder, we’re committed to delivering the best possible service and support to all our users.

We welcome feedback from our carers and customers so that we can continue to improve. Whether you have a complaint or compliment, please get in touch with us. We want to hear it. 

When we get it right…

We always love to hear from our customers and carers about the wonderful experiences they have had with Elder.

For customers

If you’re a customer who’d like to provide feedback about our Elder HQ team or one of our carers, please contact  or visit our Trustpilot page.

For carers

If you’re one of our Elder-approved carers and would like to pass on your positive feedback or experience please contact

When things don’t go as expected…

We understand that, as humans, we’re not always perfect. Sometimes we may need to make improvements to our service, and we’re always committed to addressing any concerns our customers or carers may have.

For customers

If you’d like to raise any concerns with us, please contact or call us on 0333 150 2350

For carers

If you’re one of our Elder-approved carers and have an issue you would like to discuss, please contact us on 0333 150 2350 or email