How Elder Works

We understand the gravity of the decision. We’re here to help.

To find out more, call us today:
0333 241 3141

We work with the whole family to get the best outcome for everyone.

Arranging care for someone you love is never easy. It’s often stressful, confusing and complex. In a world that’s difficult to navigate, we’re here to help.

How it works in simple steps:

1. Call our care advisors

Call our team and talk through your situation. Whether live-in care is suitable or not, they’ll happily provide advice on the next steps you need to take.

2. Free care consultation

This is time with a Senior Care advisor. We get to understand your loved one’s routines, sleeping patterns and mobility to tailor a unique care plan.

How do we match your loved one to a carer?

We think great care is about more than a proffessional contract. Truly great care is about people. That’s why we try to build up a perfect picture of who your loved one is, as well as their specific care needs. We then search for a proffessional, vetted carer taking into consideration any specific personal requirements.

3. Call with matching team

This is a more detailed chat on your loved one’s personality, hobbies and interests. We’ll use this information to match them with a suitable carer.

4. Receive profile and video

Once we’ve found the best possible carer, we’ll send their profile and introductory video. So you’ll have a good idea of who they are before they arrive.

5. Try live-in care for a week

Try Elder for a week. Your family experiences whether it’s right for you. If you’re not happy with our service, we make it easy to leave.

6. Keep track in your account

Use your Elder account to stay up to date with your care schedule. Check handover dates and stay in control of your loved one’s care.

How can you be sure Elder is right for your family?

It’s important you get the time to be sure live-in care froom Elder is the right solution for everyone involved.

  • No hidden fees, no extra charges at Christmas
  • A fair price that’s up to 30% cheaper than a care home
  • Your family is never tied into any long contracts