How billing works

We understand that arranging care for a loved one can be a busy time, so we’ve made our billing process as straightforward as possible. When you receive care through a self-employed carer on the Elder platform, we handle processing payments, allowing you to focus on working together to provide the best care for your loved one.

Here are some key points to help you understand how billing works at Elder:

• Elder does not process payments for services upfront, meaning you won’t need to pay anything until after your self-employed carer has started.
• Weekly invoicing gives you the flexibility to change your payment method quickly mid-month if needed.*
• The billing week runs from Monday to Monday with no additional charges for weekends or Bank Holidays.
• More than one person contributing? We can divide the cost across multiple payment methods.**
• Invoices will be issued each Monday for the previous week's care. The funds will then be taken during that week using your selected payment method.
• It’s important to let us know of any changes to the days your carer provides care services to ensure you are charged correctly.
• You can access your invoices at any time through My Elder.

* Changes must be made before Friday for the following week's invoice to go through the new payment method.

**Subject to proof of funding, after care has begun, please allow for 2 weeks for split billing to be put in place.