How care with Elder works
If you or someone you know is considering full-time or short-term live-in care with Elder, here's our step-by-step guide to arranging it.
More choice
Choose your carer from our 5000+ community, and manage care easily with your MyElder account.
More control
Whether you need care in 24 hours, or are planning ahead, we can help you take control.
More support
Our support specialists and clinical team are here to listen, guide, and empower 7 days a week.
More value
No surcharges, no hidden costs, and no joining fees– just truly personalised care.
1. Give us a call or get started online
Give a care advisor and call on 0333 920 3648, or book a call at a time that suits you. You can also get started right now online via your free MyElder account.
2. Tell us what you need
Answer some simple questions to help us identify the right carer for your needs. We’ll begin matching you with potential carers over the next 24 hours.
3. Complete your care profile
While you wait, fill in your care profile. Our clinical team will review this information to ensure live-in care can take place safely.
If you’re facing an emergency, we can help you find a carer in 24 hours.
4. Choose your carer
Review detailed profiles for each carer you’re matched with. Choose which carer you like best and chat to them, before making your final arrangements.
5. Get ready for the first day
Your carer will arrive between 12pm-2pm on their first day. If you’re arranging full-time live-in care, the first week is a trial, so you can give it a go without commitment.
6. Manage care with MyElder
You and your family can control care from anywhere with MyElder. From reading carer updates and planning handover days, to keeping crucial care information updated.
Our care advisors are here for you seven days a week
Big decisions need bespoke support. So, whether you’re ready to take the next step in arranging care or are just looking for some advice, give our friendly team a call.
How live-in care works day-to-day
Whether you’re arranging a short period of live-in care or something more long-term, you’ll likely have a lot of questions about how it works, what your carer can support with, and what happens when it’s time for them to take a break.
A live-in carer’s daily responsibilities will range depending on the level of care that’s required. However, tasks may include any of the following –
- Household cleaning
- Help getting dressed
- Washing and grooming
- Toileting
- Medication prompting
- Preparing meals
- Emergency response
- Support with mobility
- Running errands
- Companionship
Creating a familiar and comfortable routine
We do our best to ensure your care is as consistent as possible. However, like all jobs, time off is needed. Here’s a typical pattern of care –
Week one – Your chosen carer starts. They live-in, working up to ten hours a day, with two hours of breaks taken intermittently throughout the day. This first week is a trial week.
Week two and three – Provided everything is going well, the carer will remain in place, supporting with everything required to make the most of life.
Week four – Your carer takes time off to rest and recharge. We’ll help you find the right respite carer that can move in and provide support while they’re away.
Week five to seven -Your carer returns. They’ll typically be in place for another three to four weeks. This working pattern will usually then continue, so everyone can get into a comfortable and familiar routine.
Download our brochure
It only takes a minute and can be a useful way to start care conversations with your family.
Read more about arranging care
From caregiver tips to starting difficult conversations, our guides can help you face tough topics with confidence.
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