Experience you can lean on
Our Care Advisors have helped thousands of families find care.
Meet Elder's Care Advisors
Our Care Advisors are the people you'll speak to when you first call Elder. They'll listen to what's happening at home, talk you through your options and help you find the right carer for your loved one.
Find a carer0333 920 3648
Free, no obligation
Expert advice, with no pressure to go ahead.
Personalised matches
9 out of 10 families find the right carer first time.
A chat, not a sales pitch
A proper conversation about your loved one, in around 20 minutes.
What our Care Advisors do
Arranging care for the first time can feel like a lot to take in. Our Care Advisors are here to make it simpler. They'll get to know your loved one, explain how Elder works and help you work out which type of care fits your family. Here’s what they do:
- Listen to what's been happening at home and what matters most to your loved one
- Talk you through your options, from full-time live-in care to visiting care and respite care
- Give you a clear weekly price and explain what's included
- Guide you through your care appraisal and answer anything new on a follow-up call
Elder is an introductory agency, so you choose the self-employed carer who supports your loved one. Your Care Advisor provides you with the information you need to make that choice with confidence.
Meet the team
Each Care Advisor brings their own experience, from dementia and hospital discharge to urgent and short-term care. They’re here to help you find the right care, not to sell you something. Get to know our Care Advisors before you call.
Harry
SENIOR CARE ADVISOR · 3 YEARS300+ families helped
“Since joining Elder three and a half years ago as a Senior Care Advisor, I've had the privilege of guiding over 300 families. I specialise in finding the right carers for any location, work driven by my deep-seated passion for helping people. I find immense fulfilment in supporting people to live safely and happily in the comfort of their own homes”.
Specialisms: Any-area carer matching
Ryan
SENIOR CARE ADVISOR · 3 YEARS240+ families helped
“With over three years' experience as a Senior Care Advisor and Team Lead at Elder, I have helped 240 families arrange care for their loved one. I specialise in complex care, including dementia, hospital discharge, and palliative and end-of-life care. I am committed to delivering high-quality, tailored support that prioritises dignity and comfort for every family I work with”.
Specialisms: Dementia, hospital discharge, palliative care
Kristy
SENIOR CARE ADVISOR · 2 YEARS135+ families helped
“With 11 years in the care industry, including over two years at Elder, I have extensive knowledge of managed and introductory care. I specialise in rapid live-in care placement for conditions such as dementia and Parkinson's, as well as end-of-life care, and I help families bring loved ones home. I provide expert, consultative advice so that everyone I work with is treated with dignity and respect”.
Specialisms: Homecare, dementia, end of life & Parkinson's care
Yousef
SENIOR CARE ADVISOR · 4 YEARS100+ families helped
“With nearly four years' experience as a Senior Care Advisor, I have helped over 100 families through a range of care journeys. I specialise in respite care, holiday cover and enablement, drawing on a multicultural perspective from living in Sweden, South Korea and the UK. My path into care was inspired by my own family's experience, and it drives my commitment to providing expert guidance with genuine empathy”.
Specialisms: Respite care, holiday cover, enablement
Danny
SENIOR CARE ADVISOR · 2 YEARS120+ families helped
“With 15 years' experience, I have spent the last two and a half years at Elder as a Senior Care Advisor. I have helped 120 families by building relationships and taking the time to understand their specific needs. I am committed to using my communication skills to connect families with the high-quality care their loved ones deserve”.
Specialisms: Relationship building, understanding needs
Laura
SENIOR CARE ADVISOR · 2 YEARS150+ families helped
“As a Senior Care Advisor with two years at Elder and a master's degree specialising in dementia, I provide expert family-centred guidance. I have helped 150 families, drawing on my knowledge of elderly health conditions and carer matching to offer compassionate support. My aim is for families to feel confident and informed throughout their journey, and I do that by giving honest, clear advice”.
Specialisms: Carer matching, elderly health conditions, dementia support
Damian
SENIOR CARE ADVISOR · 4 YEARS380+ families helped
“With four years' experience at Elder, I support families through complex transitions and specialise in social care funding. Having helped over 380 new families, I draw on my professional expertise alongside personal experience of caring for my own father. I am dedicated to helping families find stability and high standards of care, so their loved ones can live comfortably at home”.
Specialisms: Social care funding, carer matching, returning customers
Talk to someone who’s been there before
Whether it’s dementia, a hospital discharge or care that’s needed this week, our Care Advisors have helped families in your position. Give them a call and see how they can help.
Where our Care Advisors can help
No two families come to us with the same story. That’s why our Care Advisors have experience helping families with:
Dementia
Understanding how dementia care at home can help your loved one stay in familiar surroundings.
Coming home from hospital
Understanding the discharge process and arranging care after a hospital discharge, so the right support is ready when your loved one gets home.
Urgent care
Finding support quickly through emergency home care when you can't wait.
A break for family carers
Arranging respite care or holiday cover, so you can rest knowing your loved one is supported.
Caring for a couple
Arranging care that lets your loved ones stay together at home, even when their needs are different.
Paying for care
Understanding how much live-in care costs and what funding might be worth looking into.
Honest advice, even if Elder isn't the right fit
Our Care Advisors will always be straight with you. If Elder isn’t the right fit for your loved one, they'll tell you why and point you towards services that can help.
Some needs, such as injections or giving controlled drugs, aren't something carers introduced through Elder can support. Before we introduce a carer to you and your family, our Safety and Trust team reviews your loved one's needs. The team, which includes registered nurses, checks that live-in or visiting care is a suitable option.
How your Care Advisor supports you
Your Care Advisor is with you from your first call until you choose your carer, so you always know what comes next.
Your first call
Your Care Advisor gets to know your loved one’s needs, answers your questions and gives you a clear weekly price. See what happens on your first call.
Your care appraisal
Your Care Advisor will point you to the short online form about your loved one’s needs, then book a follow-up call to go through anything new. If other family members want to join, they can set up a video call.
Your carer search
Once our Safety and Trust team has reviewed your appraisal, carers can start to apply. Your Care Advisor is there to answer any questions while you look through their profiles.
You choose your carer
The choice is always yours. Your Care Advisor stays with you until you’ve chosen your carer. After that, your Family Support Specialist takes over.
Once care begins, you get a two-week trial period, so you’ve got time to see how things feel at home.
What families say about our Care Advisors
Families often come to us at a stressful time. Here's what some of them said about the Care Advisors who helped them find the right care. Read more stories from families who found care through Elder.
“Elder has transformed the care situation for my mother, and made a substantial difference to her life compared to being in a care home. The platform offers a wide range of great carers at very reasonable weekly rates compared to standard agencies. I particularly appreciated the support of Ryan helping to onboard me and answering my questions”
Isabelle, Elder customer
“Kristy and the team at Elder helped me find live in care for my parents. Kristy was exceptionally helpful and was able to get care in place at very short notice to ease a difficult situation. I have been very impressed with the service provided.”
Daniel, Elder customer
“Excellent customer service throughout our experience. Laura very patient as we worked through options for mum. Carer selection quick and easy. Response to text queries very quick from all the team”
David, Elder customer
“We had an excellent experience with Elder at a time when we really needed support.
We were in a crisis situation and needed to arrange care for our mum very quickly. I spoke with Damian, who was calm, reassuring, and completely understanding of the urgency. He told me they would do their best to find someone as soon as possible - and that’s exactly what happened.”
Sarah, Elder customer
“Elder has been excellent with finding a carer for my Dad at short notice. The whole process was easy and efficient. Danny was a great help in guiding me through the process, always there for my questions and checking that everything was going smoothly. I would highly recommend Elder.”
Helen, Elder customer
“Kristy and team reacted quickly when planned carer had to cancel at short notice. I was kept informed and within 36 hours we had agreed 2 excellent replacement carers for my husband, ensuring my respite breaks. I cannot fault the response and am grateful to all involved.”
Gill, Elder customer
Not ready to call yet?
That's completely fine. Read what happens on a first call and come back when it feels right. There's no pressure and no follow-up unless you ask for one.
What to expect on a callPrefer to talk now?
You don't need to book a time. Call now and talk things through with a Care Advisor. Phone lines are open on weekdays from 8am to 6pm and on weekends from 9am to 5pm.
0333 920 3648FAQs about Elder's Care Advisors
Still have questions?0333 920 3648