Carers vetted before introduction
Your eligibility review
Before we introduce you to any carers, our Safety and Trust team reviews what your loved one needs. It’s how we check that carers introduced through Elder can support them. The review uses the answers you give in your care appraisal, so there’s nothing extra to fill in.
Find a carer0333 920 3648
Speak to carers before you choose
No lengthy contracts, deposit, or joining fees
A Family Support Specialist always on hand
How the eligibility review works
When you’ve completed your care appraisal, our Safety and Trust team looks at your loved one’s needs. The team includes registered nurses. They check that your loved one’s needs are something carers introduced through Elder can support, and that live-in care is a suitable option for your family.
Elder is an introductory agency, so the review isn’t a risk assessment or a care plan. It’s a check on whether carers introduced through Elder can support what your loved one needs.
What the Safety and Trust team looks at
The team looks at what you tell us in your care appraisal, including:
- Medication: what your loved one takes, including any controlled drugs, and whether they need more than a reminder to take it.
- Mobility: how they get around, and any equipment such as a hoist.
- Night-time support: whether they need help during the night, and how often.
Your care appraisal also asks about things like medical conditions and diet. These don’t form part of the eligibility review.
THE OUTCOMES
Three possible outcomes after the review
01
Approved
We’ll let you know, and your care search begins so carers can apply.
02
We need more information
A member of the team may call you to clarify an answer, for example about medication or the help your loved one needs at night. Nothing is decided until we’ve spoken.
03
Not a suitable fit
If carers introduced through Elder can’t support your loved one’s needs, we’ll tell you as early as we can and explain why. We’ll then talk through your options with you, such as a managed care provider.
What carers introduced through Elder can’t support
Carers introduced through Elder are experienced, but they aren’t nursing professionals. They can prompt your loved one to take their medication, but they don’t:
Carry out nurse-led tasks such as wound care, stoma care or PEG care
Give injections, finger-prick glucose checks, pessaries, enemas or suppositories
Give controlled drugs, or medication without the person’s knowledge
Support ventilation or oxygen equipment, such as BiPAP or CPAP
Go beyond basic catheter care, which is emptying a leg bag and attaching a night bag
Do anything that restricts your loved one’s freedom, such as preventing them from leaving their home
Not sure if your loved one’s needs fit?
A few other situations also need a closer look. If your loved one’s needs fall into one of those, our Care Advisor will talk it through with you.
Who does the eligibility review
The review is done by Elder’s Safety and Trust team, led by Bianca Wardle, Head of Safety and Trust.
Clinical lead nurses review care profiles and speak to families when the team needs more detail. Our Designated Safeguarding Lead is part of the team too, and reviews any safeguarding concerns.
If your loved one’s needs change
Your loved one’s needs may change, so you can update your care appraisal in MyElder at any time.
If a carer lets us know something has changed, our Safety and Trust team may get in touch and ask you to update your care appraisal. You can update it in MyElder at any time.
Roles & Responsibilities
What Elder does - and what families do
Elder helps you find, choose and engage the right self-employed carer - then stays involved to help the relationship work for the long term, so you're never left managing everything on your own.
Understanding who does what is important. Here's a clear and honest breakdown of responsibilities on both sides.
What Elder does
Safety and Suitability
- Pre-introduction identity, right to work and DBS/PVG checks
- Suitability and boundary screening
- Risk indicator review and safeguarding escalation
Trusted Matching
- Structured matching to identify suitable carers
- Transparent carer profiles and feedback history
- Direct conversations enabled before engagement
Platform Support
- Family Support Specialist access, 7 days a week
- Practical guidance on using the platform
- Introductions to alternative carers when needed
Secure Infrastructure
- MyElder platform for schedules, comms & records
- Secure payment processing tools
- Encrypted systems and structured record-keeping
What families do
Families are in charge of their loved one's care - and Elder gives you everything you need to do that well.
- Decide what good care looks like for your loved one, day by day
- Choose the carer you want and engage them directly
- Share routines, preferences, and what really matters to your loved one
- Provide a safe and comfortable home environment
- Stay in touch with how care is going and raise anything that needs attention
- Decide if and when more specialist care is needed
FAQs about the eligibility review
Still have questions?0333 920 3648