Skip to content

Meet Elder's Safety & Trust team

Elder’s Safety and Trust team includes social workers and registered nurses. They set the standards carers must meet to join the platform, review each care profile before introductions, and lead on safeguarding.

Find a carer0333 920 3648
Woman taking notes

Who’s in the Safety and Trust team

    Bianca Wardle, Head of Safety and Trust
    HEAD OF SAFETY & TRUST

    Bianca Wardle

    Bianca is a Registered Mental Health Nurse with 12 years of health and social care experience in hospitals, nursing homes and in the community. Bianca has worked in various specialties such as palliative care, dementia care and older adult mental health.

    Prior to joining Elder, Bianca worked as a Care Manager for a London-based home care provider, working with older adults. At Elder, Bianca leads the Safety and Trust team, setting the platform’s eligibility standards and overseeing safeguarding.

    Cleopatra, Clinical Lead Nurse
    CLINICAL LEAD NURSE

    Cleopatra

    Cleopatra is a Registered Nurse with around ten years’ nursing experience. She qualified in 2016 and trained further in intensive care (ITU) nursing, completing her training in 2017. She is a Senior ITU Nurse and is trained to Level 4 in safeguarding.

    At Elder, Cleopatra is a Clinical Lead Nurse in the Safety and Trust team. She reviews care profiles before carers are introduced, and speaks to families when the team needs more detail about their loved one’s needs.

    • NMC Registered

Designated Safeguarding Lead

Our Designated Safeguarding Lead is also part of the Safety and Trust team. They review every safeguarding concern, working with families and any other organisations that need to be involved. Read how safeguarding works at Elder.

Trustpilot

How we review your loved one’s needs

Before we introduce a carer to you and your family, our Safety and Trust team reviews information about your loved one person. This includes their medical conditions, mobility, diet, and any support needed during the night. We take this from the Care Profile the family completes.

This helps us match the right carer to each person's needs. It also helps us check that live-in or visiting care is a safe, suitable option for the family.

Elderly man talking to a carer while sitting on an exercise ball

What happens after we review a care profile

Once we’ve reviewed a care profile, one of three things happens.

    A carer showing showing his phone to an elderly man

    If live-in or visiting care looks suitable, the carer search begins. Carers with the right experience can apply, and the family chooses who they’d like.

    A care advisor talking to a customer via a laptop

    If we need more information first, someone from the team contacts the family to ask for it. We might ask you for more detail, for example from your loved one’s GP or an existing care plan.

    Two elderly woman reading books

    If Elder isn’t the right fit, we explain why and point the family towards other services that can help. This can happen if the support needed goes beyond what a self-employed carer on our platform can provide. Elder is an introductory agency rather than a regulated care provider.

The Elder vetting process

How we vet carers before an introduction

Before we introduce a carer to a family, we carry out these checks:

01

Application & Pre-Screening

Checks for minimum 6 months' professional experience and English proficiency.

02

Identity & Right to Work

Verification of valid Photo ID and legal Right to Work in the UK.

03

Enhanced Background Checks

Must hold a clean, recent Enhanced DBS (or PVG in Scotland).

04

Professional Referencing

We aim to verify at least two professional references from previous employers.

05

Situational & Character Assessment

Tests for natural caring aptitude and sound judgement in critical moments.

06

Ongoing Quality Assurance

We review feedback and platform activity to maintain our introduction and suitability standards - not to supervise carers' work.

ALL VETTING COMPLETED BEFORE INTRODUCTION - NOT AFTER
An elderly man and woman laughing

What we expect from carers once they’ve joined

Carers also have to keep meeting our Expected Carer Standards to stay on the platform. They cover respect, reliability, clear communication, privacy and working within their skills. Our introductory agency page explains the full vetting process in more detail, while our Safety and Trust policy explains how we protect families and carers.

For more on what families and carers can expect from each other, see our Community Standards and our quick guide for customers.

Advice from our Safety & Trust team

    An elderly couple looking seriously at documents

    Alternatives to care homes in the UK
    Compare live-in care, visiting care and supported living, so you and your family can choose the right option for your loved one.

    Learn more
    An elderly woman holding the hand of a person behind her

    Delirium vs Dementia: What is the Difference?
    Learn how to tell the two apart, what can cause sudden confusion, and when it’s time to get medical help.

    Learn more
    An person holding the hand of an elderly man who's drinking tea

    Signs of a stroke: How to recognise the symptoms and act FAST
    Know the FAST signs of a stroke or mini-stroke, and when you should call 999 straight away.

    Learn more
    A woman assisting an elderly woman

    Caring for an elderly parent: Support, guidance and care options
    Caring can feel overwhelming. Find out what support is out there to help you cope.

    Learn more
    An elderly woman holding the hand of an elderly man

    Anticipatory grief: what it is and how to cope
    Grief can begin before a loss happens. Learn how it feels, and how to cope while you’re still caring.

    Learn more
    An elderly woman holding a cane while standing straight

    What to do if an elderly person falls
    What to do in the moment, when to call 999, and how to support your loved one as they recover afterwards.

    Learn more

Disclaimer

Although we take care to ensure accuracy, the content provided and reviewed by our Safety & Trust team on elder.org is for information purposes only, and is not intended to be legal, financial or medical advice or opinions. If you need more details on your rights, please contact a financial, legal or other appropriate adviser.

We recommend that you consult your doctor if you are concerned about a health or care issue. You should not rely on any information and materials provided by or referenced by Elder as a replacement for this advice.

Please read our Terms and Conditions for further information.

FAQs about the Safety and Trust team

0333 920 3648