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218-220 Kettering Road, Northampton, NN1 4BN

phone01604626272
CQC rating: Good

Phoenix House

Operated by Wellington Support Limited · 15 beds

Phoenix House is a small care home (with nursing facilities) situated in Northampton, with capacity to house fifteen residents. Phoenix House accepts adults of all ages including those with mental health conditions. Additionally, the facility is able to support people with caring for people whose rights are restricted under the mental health act.

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About Phoenix House

Phoenix House is a small care home (with nursing facilities) situated in Northampton, with capacity to house fifteen residents. Phoenix House accepts adults of all ages including those with mental health conditions. Additionally, the facility is able to support people with caring for people whose rights are restricted under the mental health act.

Phoenix House has been registered with the Care Quality Commission (CQC) since September 2021. In the last report by the CQC from January 2020, the facility received an overall rating of good.

The facility is run by Wellington Support Limited. This is one of three facilities operated by Wellington Support Limited.

To enquire about availability at Phoenix House, contact the home at 01604626272.

Street view of Phoenix House

Registration summary

Registration date: 16 September 2021

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Have you considered live-in care?

CQC rating for Phoenix House

CQC rating: Good

Ratings are provided by the Care Quality Commission (CQC) and reflect the most recent report for this care home.

See CQC's page explaining ratingsopen_in_new for more details about ratings and inspection practices of care homes in England.

Safe
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Good
Effective
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Good
Caring
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Good
Responsive
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Good
Well-led
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Good

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THINKING IT THROUGH

Is a care home really the right choice?

Many families explore care homes first - but home-based personal care is often a better fit for wellbeing, continuity, and independence.

Care at home with Elder

OFTEN PREFERRED
  • checkYour loved one stays in a familiar, comfortable environment
  • checkOne-to-one dedicated support - not shared across residents
  • checkYou choose the carer and set the routines
  • checkGreater flexibility around schedules, preferences, and family visits
  • checkContinuity of the same carer builds genuine trust and rapport
  • checkOften more cost-effective than residential care
  • checkSupports independence and dignity for longer
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Residential care home

MAY SUIT SOME NEEDS
  • Suitable where 24-hour supervised nursing care is required
  • Staff rotate - your loved one may see different faces daily
  • Less personal control over routines, mealtimes, and daily life
  • Can be significantly more expensive for personal care needs
  • Adjustment to a new environment can be distressing
  • Family visits may be restricted or scheduled
  • Not always necessary for personal care needs alone
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What are the benefits of live-in care?

Live-in care offers a safe and flexible alternative to residential care, allowing people to receive full-time support in the comfort of their own home. From practical help with everyday tasks to emotional support and companionship, there are many reasons families choose this type of care.

Personalised, one-to-one support

With live-in care, your loved one receives dedicated, round-the-clock support from a single, trusted carer. They provide personalised help with daily routines, companionship, and personal care, all tailored to individual preferences.

Independence and familiar surroundings

Live-in care allows your loved one to stay at home, surrounded by the things, people, and memories they love. For those with dementia, this consistency can reduce confusion and anxiety while supporting confidence and independence.

Peace of mind for families

A live-in carer offers reassurance that your loved one is safe, supported, and never alone. Families can relax knowing professional help is always on hand while independence and choice are respected.

Flexible and cost-effective care

Live-in care can be more affordable than many expect, often costing less than residential care. You only pay for the support you need, and local authority funding may help cover costs. Learn more in our guide to funding your care.

Social life and wellbeing

Staying at home helps your loved one remain active and connected. Carers can accompany them to social events, clubs, or family visits, making it easier to maintain friendships and hobbies.

Better health outcomes

Research shows live-in care can lead to fewer falls, faster recovery, and fewer hospital admissions. Staying at home also means keeping the same GP and healthcare team for consistent, trusted support.

Couples can stay together

Separating elderly couples when one can no longer cope can be painful. Live-in care allows them to stay together as a single carer can ensure the needs of both are taken care of, only assisting where required.

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What's the difference between live-in care and care home costs?

Care costs in the UK vary by location, the level of need and the type of care. As a guide:

  • Care homes typically cost £1,000 to £1,600 a week.
  • Live-in care typically costs £1,200 to £1,500 a week for one-to-one support in the home.
  • Visiting care starts from £30 an hour, suited to people who need help at set times each day.

For people who need 24-hour personal care but not constant nursing, live-in care often works out less than care homes. On average, Elder's live-in care costs 35% less than the average UK care home.*

Three main routes fund care, whichever option you choose:

  • Self-funding: If your loved one has assets above £23,250 in England, they're expected to pay for their own care. Independent care fees advice is worth the cost.
  • Local authority funding: Below the threshold, the local council may contribute after a needs assessment and a financial assessment.
  • NHS Continuing Healthcare: Where there's a primary health need, the NHS pays 100% of care costs, in a care home or at home. It's not means-tested.

For more information, read our guide on how to fund your care.

*Based on comparison of Elder's average weekly live-in care fee against the UK average weekly residential care home fee. Care home fees vary by region, room type and care needs.

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Customer stories: Finding trusted live-in care

Finding the right care can feel overwhelming, but hearing how others made the decision can help. Explore real stories of families who found trusted support through live-in care.

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    Live-in care vs care home: Kenn and Nicole’s story

    When dementia specialists advised against a care home, Kenn and Nicole found live-in care as another way to support their parents and keep them in the family home.

    Read Kenn and Nicole's story
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    How home care gave Sharon peace of mind

    Sharon shares how home care supported her mum Sheila and gave her peace of mind knowing her mum was cared for and never alone.

    Read Sharon's story
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    How live-in care allowed Hayley's dad to remain at home

    Hayley shares how live-in care gave her dad tailored support, enabling him to regain his independence after being discharged from hospital.

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