How Anne found urgent home care for her friend in 24 hours
When care is needed fast, reliability is non-negotiable. Anne shares her story of arranging urgent home care for her friend Sheila, highlighting Elder’s ability to find compassionate support within 24 hours.
How urgent home care helped Sheila stay at home
Anne shares her powerful story about arranging urgent care for her friend Sheila. In the video below, hear directly how we ensured Sheila could stay safe at home by delivering a reliable carer within 24 hours, resolving the immediate crisis and guaranteeing long-term support.
Emergency care solutions: Why Elder is the most reliable choice
Anne's experience demonstrates the critical need for a reliable care network when facing an emergency or urgent care situation. The story confirms that Elder not only responds quickly but also provides the stability that private arrangements often lack.
Immediate relief in a crisis
When Anne urgently needed support for her friend Sheila, local agencies couldn't respond fast enough. Elder was able to step in and solve the immediate problem quickly, demonstrating rapid reliability:
"We needed carers for my friend in an emergency, really, and I tried at local care agencies and they couldn't do anything quite quickly, and Elder were very good and they found us a carer within like 24 hours really."
Avoiding the stress of a care home
The need for urgent care did not compromise the fundamental priority: keeping Sheila out of a residential care home. Anne knew her friend required a personalised environment to thrive due to her specific needs and personality:
"Really, I knew my friend would never settle in a care home because she has specific likes and dislikes, especially with food and with people as well... I think it would be very difficult for her."
Guaranteed reliability and peace of mind
Prior to Elder, Anne constantly worried about the potential failure of a private care arrangement. The biggest benefit of using Elder was the guarantee of continuity:
"I always worried if a private carer had to suddenly go, what we would do, whereas with Elder, you always know that Elder will find you a replacement carer if something happens... gives me peace of mind that she's looked after."
Learn more about our services
Live-in care
Long-term 24-hour support
- A carer lives in the home to provide round-the-clock support
- Suitable for people living with conditions like dementia, reduced mobility, etc.
- For long-term care needs
Respite care
Temporary 24-hour support
- A carer moves in for a few days to provide round-the-clock support
- Suitable to cover for a main caregiver or for a temporary increase in care needs
- Minimum duration of 3 days
Visiting care
Flexible home visits
- Book as many hours as you need for help in the comfort of your home
- Support with everyday tasks like grooming, walks, cooking, etc.
- From as little as 1 hour per week