Daily Care

We work with self-employed carers all over England, Scotland and Wales. Each carer must complete a thorough assessment before they can work as a daily carer on our platform. These include a DBS check, situational judgment assessment, and a character assessment. They must also provide a minimum of two professional references, and be a fluent English speaker.

We’ll aim to offer you at least 2 carers to choose from. However sometimes, depending on your situation, care needs, or location, we may only share the profile of one carer from our network who we think would be the best fit for you. 

You’ll always have the final say when it comes to choosing who supports you at home, so if you do not feel the carers we have shared are right for you just let us know and we’ll look to find an alternative.

We always aim to make long-term matches between a carer and customer, so that you can be cared for by someone you know and trust. We know from speaking with carers that being able to care one-on-one and form a bond with the person they’re caring for is really important. Dedicating their time to one person also helps them to build a consistent schedule and a healthy work life balance. We also reward carers for their commitment to those they care for with an award winning loyalty programme, offering a wide range of lifestyle and wellbeing services.

Before your care starts we’ll work with you to schedule the first weeks of your care. This will be shared with suitable carers so they understand your needs before applying.

Once your care starts, you will manage your care schedule with an online calendar where you can specify the times you need care and what you would like the carer to do on certain days. Your carer will also have access to your calendar and can suggest changes to times.

If either party needs to make changes to the schedule then we recommend that you discuss this before updating the calendar to ensure it works for everyone.

You and your carer will have access to your care calendar. Here you can make changes week on week – spreading your packaged hours across the week in a way that works best. 

We know that from week to week, you may need slightly more or fewer hours; all we ask is that on a four-week average, you stay within your package hours; this ensures our carers get a fair work-life balance and pay.

If you need to make a permanent change to the amount of hours you need, it is best to speak with your carer first to ensure your new schedule works for everyone. If your carer agrees to the new changes and times, you can update your care package by contacting your Family Support Specialist.

There are 2 main sources of funding people use towards the cost of care – funding from a Local Authority, or funding from the NHS. 

To find out if you qualify for Local Authority funding, you’ll first need to complete a Care Needs Assessment, and a Financial Assessment. Depending on the results of these assessments, your local council may decide to pay for all, some, or none of your care costs. 

To start the assessment process, search for ‘Care needs assessment’ on your local council’s website.

If you’re eligible for funding and would like help setting up payments with Elder, simply speak to your Family Support Specialist. 

NHS Continuing Healthcare funding is available for those with certain long-term health needs, and can cover all of your care costs if you’re eligible. The best way to start the assessment process for NHS funding is to speak to your GP, District Nurse, or Social Worker.