How Mike found support after his dad’s hospital discharge

Mike and his family were suddenly faced with a complex care gap after his father's hospital release. The immediate care provided through other services was "nowhere near sufficient," creating a truly desperate situation that Elder solved with speed and assurance:

"My father had been discharged from hospital back to his home... We really were left in quite a desperate situation and that's when we turned to Elder."

"Boy did they deliver on the goods, they came through and we got the first of the carers in place. I think it was within 3 days."

A major challenge for Mike was the geographical distance separating his family members. Elder's process, which allowed for digital viewing and selection of carers, was crucial for enabling the family to coordinate and agree on the best match, ensuring maximum trust:

“My sister and I, we were closer, but we're still 25 miles away from where my father and stepmother lived.”

“We were able to have the conversations online and view the carers collectively between us, even though we might have been 500 miles apart, we could still have those conversations and select an appropriate carer”.

The impact of finding the perfect match – Godswill – was profound. It meant the family could finally step back from the exhausting role of caregivers and focus on their emotional bond, secure in the knowledge that their father was safe and happy:

"Over that time, we had great surety that they were in a safe place, they were being well looked after, and it then allowed us to just step back and become kids."

"Godswill turned out to be a super carer... Arguably, you might say we were one step behind Godswill when it came to the family, he was that important."