For Families
For Carers
About Us
Help and Advice
Sign in
0333 920 3648

Lines are open

Sign in

Elder's Documents and Policies

Discover the policies that guide how we care, ensuring every Elder experience is safe, fair, and built on trust.

Woman taking notes

document_scanner
01

General

Elder’s Safeguarding Policy

Respect & Anti-discrimination Policy

Community Standards

Safety & Trust at Elder

Complaints Policy

mark_chat_read
02

Carers

Expected Carer Standards

What self-employed carers can expect from a placement

What self-employed carers can expect from Elder

Carer's Privacy Policy

Carer's Terms and Conditions

person
03

Customers

Quick guide for customers

Privacy policy

Terms and Conditions

Sign in
Head office

Elder HQ

1st Floor

Finsgate House

5 Cranwood St

London

EC1V 9EE

0370 218 8434

We’re open 8am-8pm on weekdays
and 9am-5pm on weekends.

Contact us
New customer enquirieshello@elder.org
For carer supportcarers@elder.org
Existing customerssupport@elder.org

Legal

The Care Quality Commission (CQC) defines companies like Elder as an introductory agency pursuant to the Health & Social Care Act 2008

Our awards
Deloitte Technology Fast 50. 2020 UK winner
Home Care Awards. Winner 2022
Health Investor Awards 2022. Winner. Domiciliary Care Provider Of the Year
Health Investor Awards 2023. Winner. Domiciliary Care Provider Of the Year
Customer privacy policyCarer privacy policyTerms & conditions

Copyright 2025 Elder