The Elder money back guarantee

We know that when it comes to live-in care, there’s a lot to think about.

Elder-approved live-in carers have the skills, compassion and commitment to help people make the most of later life, ensuring they maintain as much independence as they can. They enable them to stay where their roots are, where they feel happiest, and where they belong – in their own home.

However, we know that for the families we help, inviting someone new into the home is a big decision – and comes with some big questions. How will it work from day to day? How involved will your family be in the process? And, if you’re arranging care for a loved one, will they accept support from someone new?

While we trust the quality of our service and the carers on our platform implicitly, we know it’s important that you feel completely confident too.

This is why for a limited period only, when you try live-in care through us for the first time, you’ll do so under the Elder Money Back Guarantee.

So, once we have agreed with you that your carer needs can be met through the Elder platform, if during your first two weeks of live-in care, you feel that the Elder platform is not quite right for your or your family’s needs, we’ll refund your contract rate for that 2 week period.

*Update: please note that due to high demand, this offer is open to acceptance to new customers only until 11pm 31st October 2021.*

Think of it as time for you to experience how a live-in carer can fit into and support your routine, your family, and your way of life.