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Theo's* story - choosing a company that values carers

After years of mixed care experiences, Theo set out to find something better, choosing a provider that values not just clients, but carers too.

Find a carer0333 920 3648
Theo's* story - choosing a company that values carers

I started receiving care in 2020 and have had various experiences, but I started looking for other options recently. I found the Elder website very quickly - it was attractive and professional; plus, I appreciated that I could start organising the care through the computer quickly and logically. I also liked that you highlighted the perks and benefits you offer carers, and I wanted to choose a company that cares for the well-being of the carers.

I'm happy with Elder. When I was choosing a carer, I was able to choose from three, and I received a video from each one, talking about themselves and their experience.

I chose my carer Grace because she'd suit my personality best, I enjoy talking to people, and she seemed like she would be easy to speak with.

I have had no problems with Elder's process or communication, and my carer Grace is very good, and you treat her and other carers better than most care agencies - I would give my whole experience with Elder a 9 out of 10.

*Name has been changed at this customer's request

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Learn more about the care services available through Elder

    Carer laughing with elderly woman on a bench

    Live-in care

    Long-term 24-hour support

    • A carer lives in the home to provide round-the-clock support
    • Suitable for people living with conditions like dementia, reduced mobility, etc.
    • For long-term care needs
    Find a carerExplore live-in care
    Carer helping elderly woman in the kitchen

    Respite care

    Temporary 24-hour support

    • A carer moves in for a few days to provide round-the-clock support
    • Suitable to cover for a main caregiver or for a temporary increase in care needs
    • Minimum duration of 3 days
    Find a carerExplore respite care
    Elderly woman with her carer and daughter

    Visiting care

    Flexible home visits

    • Book as many hours as you need for help in the comfort of your home
    • Support with everyday tasks like grooming, walks, cooking, etc.
    • From as little as 1 hour per week
    Find a carerExplore visiting care