Theo's* story - choosing a company that values carers
After years of mixed care experiences, Theo set out to find something better, choosing a provider that values not just clients, but carers too.
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I started receiving care in 2020 and have had various experiences, but I started looking for other options recently. I found the Elder website very quickly - it was attractive and professional; plus, I appreciated that I could start organising the care through the computer quickly and logically. I also liked that you highlighted the perks and benefits you offer carers, and I wanted to choose a company that cares for the well-being of the carers.
I'm happy with Elder. When I was choosing a carer, I was able to choose from three, and I received a video from each one, talking about themselves and their experience.
I chose my carer Grace because she'd suit my personality best, I enjoy talking to people, and she seemed like she would be easy to speak with.
I have had no problems with Elder's process or communication, and my carer Grace is very good, and you treat her and other carers better than most care agencies - I would give my whole experience with Elder a 9 out of 10.
*Name has been changed at this customer's request
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Live-in care
Long-term 24-hour support
- A carer lives in the home to provide round-the-clock support
- Suitable for people living with conditions like dementia, reduced mobility, etc.
- For long-term care needs
Respite care
Temporary 24-hour support
- A carer moves in for a few days to provide round-the-clock support
- Suitable to cover for a main caregiver or for a temporary increase in care needs
- Minimum duration of 3 days
Visiting care
Flexible home visits
- Book as many hours as you need for help in the comfort of your home
- Support with everyday tasks like grooming, walks, cooking, etc.
- From as little as 1 hour per week