How do you vet carers?

Written by Zenya Smith06/08/24

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Elder's service

We understand that families put a lot of trust in the self-employed carers on our platform, so we have a stringent process in place to ensure only the best carers have access to it. In fact, less than 10% of applicants pass this process. 

To join our platform, carers must – 

  • Have previous experience providing care either in people’s homes, or in a care home or specialist facility. We don’t accept personal care experience alone. 
  • Have a good understanding of the English language (written and spoken)
  • Have a valid form of photo I.D
  • Have the Right to Work in the UK

We further vet carers by ensuring they – 

  • Have a clean, enhanced DBS (or PVG if they’re in Scotland)
  • Can provide at least 2 verifiable professional references 
  • Complete a situational assessment, to ensure they can make the right judgment calls at crucial moments 
  • Complete a character assessment, to ensure they’re naturally caring



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