Tips for making live-in care a success


Many thanks for choosing Elder to help you find a live in carer for someone you love. In this guide, we’ve used our experience to help you understand how to get the best out of live-in care.

Following these tips can really help your family make the most of live-in care in the days, months and years ahead. And remember, if you need us we’re always at the other end of the telephone.

Our status

Elder is an Introductory Agency. This means the experienced care professionals we provide your family with are self-employed. It also means we’re here to help you manage your own care arrangements. Ultimately, the day-to-day management of care is with you and we’re here to help you succeed in doing so.

Find more information on the standards we expect from the carers we work with here.

Using My Elder

To help you manage your family’s care needs, we’ve created My Elder. It keeps the essential information about your loved one’s care package all in one, easily accessible place.

Keep your care package updated

It’s very important you keep the ‘Care Recipient Details’ section accurate and up to date, which you can find by clicking on the name of the person receiving care. We use this information to help you find the most suitable care professional for your loved one, on a rolling basis.

If there are a few family members involved in the management of your loved one’s care, communication between you collectively is key to ensuring everything works smoothly. This includes agreeing on all key points collectively and ensuring that the information provided about your loved one’s care needs are consistent and accurate.

Signing off a carer

Although we go to great lengths to ensure your carer is of the very highest standard, every placement is different. You must carefully review the care professional’s profile to ensure that it meets the requirements of your family member. You’re able to do this using My Elder. Log-in to My Elder here.

What can you do with My Elder

My Elder allows you to manage your loved one’s care with the tap of a button:

✓ Keep your Care Appraisal easily updated to ensure we’re able to help you find your loved one’s most suitable carers.

✓ Have all your billing information and invoices stored in one place, always there when you need them.

✓ Review upcoming carers you’ve arranged, allowing you to watch their introductory videos, and read their profile and work history.

✓ Remain completely informed about live-in care from Elder and get care management tips with Knowledge Centre.

Establish lines of communication

Good communication is vital to a successful placement. It’s important to exchange telephone numbers with the carer and schedule a regular update call.

You may want to speak with them daily, weekly or bi-weekly depending on your loved one’s condition – but making it routine is essential to successfully managing your care package.

We’d also advise on creating a Whatsapp group with the carer and any family members who need to be kept up to date.

Staying connected

Regular communication is important in a few crucial ways:

✓ It allows you to assess whether your loved one’s care needs are changing, and to update the care package, as required.

✓ You stay updated with how everything is going and what they’ve been up to.

✓ You have the chance to offer hints, tips and advice to help the carer do their best.

✓ You can make the carer feel more comfortable and part of team.

The carers arrival

We usually ask carers to arrive at your loved one’s home between 12-2pm. We’ll provide a specific arrival time ahead of the date and update you with any delays.

Make everyone feel comfortable

A live-in carer is a big change. It’s important to break the ice.

Even though your family will have already have access to a personal profile and video ahead of the carer’s arrival it’s important to get everyone in a room and make everyone feel comfortable.

For many, someone moving in can take a lot of getting used to. Sometimes your loved one may resist the change. Don’t worry, this isn’t unusual.

It’s important to find areas of common interest between your loved one and their carer. Try talking through the kind of things they like to eat, the TV programmes they like to watch, and which hobbies and interests are most important to them.

Even if this initial meeting doesn’t feel perfect, it’s vital to give your loved one time with the carer before making any snap judgements. Often it simply takes time for them to click. And once it does, everything will start to fall into place.

Getting the carer settled

When your live-in carer arrives, be sure to:

✓ Show the carer to their room, and make sure they’re happy.

✓ Provide the carer with the wifi password, if relevant.

✓ Give the carer a tour of the house and garden. Make sure you show them where all the household appliances are and how they work.

✓ Provide guidance on the local area – ie. shops, pharmacies, doctors surgeries, parks etc.

Set your expectations

To ensure you build a productive relationship with your carer, be clear about what kind of relationship you expect.

As everyone’s care needs are different, so are the expectations of you, your loved one and your carer. To ensure everyone is singing from the same hymn sheet, it’s vital you and your family set your expectations.

This means being as explicit as possible about the specific duties you’d like the carer to undertake, and ensuring you’re both in agreement. As a self-employed professional, it’s the carer, rather than Elder, that this needs to be agreed with.

Things to consider

Give the carer an overview of daily routines:

✓ Be specific about how formal or informal you want the relationship to be.

✓ Let them know of any house rules they should follow.

✓ Provide an overview of the tasks you want them to complete, including domestic duties.

✓ Be sure to mention any specific likes or dislikes your loved one has.

If something isn’t right

Sometimes, things just don’t go as you planned. And, at Elder, we believe it’s always best to be prepared for any situation, no matter how unlikely. Find out more about what to do if things don’t go quite right in this helpful guide.