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Working with commercial partners to enable a connected care experience

From referral schemes to strategic partnerships, find out more about how we can work together to help reinvent what it means to age.

Your live-in care partner of choice

We work in partnership with health and social care providers, later life planning services, and senior product and service companies to build towards a more integrated care journey for individuals and their families.

As an introductory live-in care agency, we specialise in matching those in need of support to dedicated live-in care professionals:

Person-centred approach

Our person-centred service is built entirely around the needs and choices of the customer – providing the support they need, without sacrificing their way of life.

Rapidly deployable service

We’re able to have carers in place within as little as 48 hours of the initial call, anywhere the UK – even where traditional capacity shortfalls are most acute.

High-quality, affordable care

Starting at a standard package of £1095 per week, live-in care with Elder is an affordable yet quality care option for those seeking full-time support at home.

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A tech-enabled platform delivering personalised care

CareOS is comprised of three core technologies that deliver a consistent yet tailored experience for carers, customers and service users.

MyElder

Encourages independence by enabling customers to take control of their care. Families can accept carer matches, update their care needs and manage their invoices – ideal for direct payments holders.

ElderMATCH

Our proprietary matching technology sensitively pairs live-in carers to customers, based on their individual needs and preferences, so they can stay close to the things, routines and people they love.

Mission Control

Our unique logistics and care planning platform, Mission Control, enables us to provide a seamless end-to-end experience for both carers and customers, so we can manage care needs in real-time.

A dedicated support team providing a human touch

Clinical expertise

Our internal clinical team, with over 60 years of combined experience in the NHS, ensures rigorous standards and are continually building upon an outstanding record of quality assurance.

Family support

Our dedicated Care Advisors and Family Support Specialists guide families through every step of their care journey, from discussing funding to getting the house ready for a live-in carer.

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A network of experienced carers providing quality care

We have thousands of verified care professionals on our platform, with a wide range of expertise – from dementia and other long-term conditions to companionship and personal care.

Thorough onboarding

✓ Situational judgement test

✓ Face-to-face in-depth interview

✓ DBS or PVG background
check

Exceptional standards

✓ Five years’ average experience

✓ Only 4% of applicants accepted

✓ 12 months required experience

Quality
assurance

✓ Ongoing clinical oversight

✓ Published set of carer standards

✓ Real-time customer feedback reviews

Your trusted partner in quality live-in care

  • Delivered over 550,000 days of care since launching in 2016
  • A broad network of 3,800 live-in carers with an average of five years of experience 
  • Coverage in over 500 towns and cities across the UK

How we will support your organisation

Care providers

We work together with domiciliary care providers, residential & nursing homes, care brokerages, and private hospitals as a part of the Elder Partner Referral Network. This is a network of trusted care industry partners who we can pass customer leads onto in real-time. We also offer a bespoke referral fee program to our partners, providing an additional income source for placements you are not able to provide care for.

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Later life planning

We work together with legal and financial advisory, insurance, and retirement living organisations to provide individuals and families with a more holistic experience when planning for later life. As experts in live-in care, we are able to provide high-quality care information and advice to your clients.

Elder offers a free online care funding calculator to help customers better understand eligibility for funding and planning for care.

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Senior products and services

We work together with utilities, retailers, and health tech to support organisations in providing their customers with advice on preparing for care needs in later life. We are able to promote your organisation’s products through the Elder Partner Directory, helping you build awareness with a broader audience.

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A trusted partner of leading organisations

Request a callback

If you have an urgent enquiry, please call us on 0333 414 9431. Alternatively, please complete the form below and we’ll get in touch with you as soon as possible.

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