How care with Elder works

If you or someone you know is considering full-time or short-term live-in care with Elder, here's our step-by-step guide to arranging it.  

More choice

Choose your carer from our 5000+ community, and manage care easily with your MyElder account. 

More control

Whether you need care in 24 hours, or are planning ahead, we can help you take control.

More support

Our support specialists and clinical team are here to listen, guide, and empower 7 days a week.

More value

No surcharges, no hidden costs, and no joining fees– just truly personalised care.

1. Give us a call or get started online

Give a care advisor and call on 0333 920 3648, or book a call at a time that suits you. You can also get started right now online via your free MyElder account.

2. Tell us what you need 

Answer some simple questions to help us identify the right carer for your needs. We’ll begin matching you with potential carers over the next 24 hours.

Get your Elder live-in care brochure

3. Complete your care profile

While you wait, fill in your care profile. Our clinical team will review this information to ensure live-in care can take place safely.

If you’re facing an emergency, we can help you find a carer in 24 hours.

4. Choose your carer 

Review detailed profiles for each carer you’re matched with. Choose which carer you like best and chat to them, before making your final arrangements.

prepare a house for live-in care

5. Get ready for the first day

Your carer will arrive between 12pm-2pm on their first day. If you’re arranging full-time live-in care, the first week is a trial, so you can give it a go without commitment.

6. Manage care with MyElder

You and your family can control care from anywhere with MyElder. From reading carer updates and planning handover days, to keeping crucial care information updated.

Our care advisors are here for you seven days a week

Big decisions need bespoke support. So, whether you’re ready to take the next step in arranging care or are just looking for some advice, give our friendly team a call. 

How live-in care works day-to-day

Whether you’re arranging a short period of live-in care or something more long-term, you’ll likely have a lot of questions about how it works, what your carer can support with, and what happens when it’s time for them to take a break. 

A live-in carer’s daily responsibilities will range depending on the level of care that’s required. However, tasks may include any of the following –

 

Creating a familiar and comfortable routine

We do our best to ensure your care is as consistent as possible. However, like all jobs, time off is needed. Here’s a typical pattern of care –

Week one – Your chosen carer starts. They live-in, working up to ten hours a day, with two hours of breaks taken intermittently throughout the day. This first week is a trial week.

Week two and three – Provided everything is going well, the carer will remain in place, supporting with everything required to make the most of life.

Week four – Your carer takes time off to rest and recharge. We’ll help you find the right respite carer that can move in and provide support while they’re away.

Week five to seven -Your carer returns. They’ll typically be in place for another three to four weeks. This working pattern will usually then continue, so everyone can get into a comfortable and familiar routine.

Download our brochure

It only takes a minute and can be a useful way to start care conversations with your family.

Read more about arranging care

From caregiver tips to starting difficult conversations, our guides can help you face tough topics with confidence.